JAPANESE-SPEAKING CUSTOMER SUPPORT- Fintech

3 weeks ago

Sydney, Australia HOBAN Recruitment Full time

JAPANESE-SPEAKING CUSTOMER SUPPORT- Fintech

  • Permanent Full time 9:00-5:30pm Mon-Fri
  • Customer Support
  • Growing Fin tech company
  • Finance or accounting background Japanese speaker

This local fin tech company provides support from Australia to Japanese customer in Japan for online trading. You will mainly respond their email and online chat inquiries and sometimes receive phone call as well (volume is very small)and report in English. This support is related to mostly payments so your background in Finance or accounting or Customer Service would be suitable. Great remuneration and training are provided in the great team environment.

Important:

  • Finance, accounting or Customer Service background has advantage
  • Must speak Japanese and English with corporate proficient level
  • Overview: Inbound calls & emails (outbound only we there are issues we need to reach out to the client)

Customer Support Officer

  • Accountable for account opening processes.
  • Maintain a complete and accurate database of client records to support regulatory requirements, compliance obligations & business policies, e.g. Know Your Customer (KYC) documentation etc.
  • Respond to product and platform-related queries via phone and email and directing the query correctly
  • Monitor company's support inbox and responding accordingly
  • Assist with resolving customer disputes
  • Processing clients' deposits and withdrawals to ensure that they are made and received in a timely manner.
  • Track and monitor to completion, items that are identified as impacting the customers' accounts.
  • Troubleshooting of client accounts
  • Liaise with multiple departments and third parties to assist in resolving customer queries
  • Deal with technical queries regarding the trading platforms including analysis and investigations of trades
  • Project assistance as required
  • To be part of a customer support team on rotating shifts

Ideal Candidate

  • 2+ years of experience working in finance, banking, accounting, insurance or FinTech or call centre environment has advantage
  • Excellent communication skills, both written and oral
  • Critical thinker who enjoys problem solving
  • Some experience and a background in customer service or operations helps
  • Strong with time management and is able to multitask
  • Fluent in Japanese and have good written and spoken English

At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at adjustments@hoban.com.au or visit hoban.com.au/adjustments for additional contact details.

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