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Japanese Speaking Customer Support Specialist

2 months ago

Sydney, New South Wales, Australia HOBAN Recruitment Full time
Customer Support Officer

We are seeking a highly skilled and experienced Customer Support Officer to join our team at HOBAN Recruitment. As a Customer Support Officer, you will be responsible for providing exceptional customer service to our clients in Japan, responding to their inquiries via email and online chat, and resolving any issues that may arise.

Key Responsibilities:

  • Respond to customer inquiries via email and online chat
  • Resolve customer issues in a timely and professional manner
  • Provide accurate and timely information to customers
  • Collaborate with internal teams to resolve customer issues
  • Monitor and report on customer feedback and concerns

Requirements:

  • 2+ years of experience in customer service or a related field
  • Excellent communication and problem-solving skills
  • Fluent in Japanese and English
  • Ability to work in a fast-paced environment
  • Strong attention to detail and organizational skills

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

About Us:

HOBAN Recruitment is a leading recruitment agency specializing in finance and technology recruitment. We are committed to providing exceptional service to our clients and candidates, and we are seeking a highly skilled and experienced Customer Support Officer to join our team.