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Business Support Officer

2 months ago

Auburn, Australia Bingo Industries Full time

BINGO is a fully integrated recycling and resource management company that provides solutions across the entire waste management supply chain in Queensland, New South Wales and Victoria. BINGO is at an exciting chapter of its growth journey. Together, we're going to drive change, get inventive and shape the future of our industry. We're going to make Australia waste free, for all of us.

 

 BINGO industries are looking for our newest Business Support Officer. This is an exciting opportunity working out of our Auburn Head Office.  

 

 The Business Support Officer is responsible for maintaining Bingo’s client relationships and providing support to the National Sales teams within the Commercial & Industrial and liquid waste divisions.

 

Role & Responsibilities:

  • End to end management of customer inquiries - investigate customer issues and questions, book customer services, re-book or adjust services.
  • Action a high volume of emails via our CRM Management system across multiple shared inboxes.
  • Manage inbound calls and emails from sales reps, customers and our internal Call Centre and reply to all enquiries in a timely professional manner.
  • Assist with the administration of onboarding new customers and sites. This is to include account and site set up in our system, data entry of services and contact information, equipment, pricing, invoicing & arranging sub-contractors services.
  • Plan and organise daily workload to ensure all required tasks are completed on time.
  • Respond to all inquiries, cancellation requests, and sales requests within a timely manner.
  • Assist with investigating and co-ordinating the collection of abandoned bins and trying to locate the customer that the bins belong to.
  • Contact customers for Missed Services/Contaminations/No Access.
  • Daily case management within our CRM System.
  • Thoroughly investigate and process any credit requests from Customers & Sales Representatives.
  • Extract and send Runsheets to subcontractors.
  • Manage the day-to-day requests for our Liquid Waste customers.
  • Make outbound calls to customers regarding public holidays, closure periods or changes to service times.

 

What makes you a GOgetter:

  • Experience in a sales or business support function
  • Intermediate-Advanced Excel and Microsoft suite skills
  • Excellent written and verbal communication
  • Strong administration experience in a support function
  • Excellent time management and planning skills
  • Outstanding Customer Service skills and phone manner
  • CRM experience preferred
  • Ability to perform in a fast-paced environment

 

What you receive as a GOgetter:   

  • Weekly pay for all GOgetters.
  • When you join the BINGO family, you have the chance to make $1500 for every friend you bring to BINGO
  • Training and progression opportunities within the BINGO family.
  • A strong, employee and safety driven company culture
  • Employee benefits such as novated car leasing, discounted health insurance, recognition program and retailer discounts.

 

At BINGO we are committed to building a workforce that reflects the communities and customers we serve. We are a proud RAP organisation and we are committed to achieving an inclusive workforce. We strongly encourage applications from Aboriginal and Torres Strait Islanders and people from culturally diverse backgrounds
 

Think you have what it takes? Apply now. We look forward to hearing from you