ServiceNow Architect

1 week ago

Perth, Australia XPT Software Australia Pty Ltd Full time
Required Technical Skill Set: ServiceNow, ITSM Modules, ITOM, ITAM other Servicenow modules

Must Have:
Technical Competency

• Experience as a Senior Technical Lead / Architect.
• Experienced in ITIL Process Definition, Integration Solutions, Architecture level configurations,ITOM modules
• Experienced in leading at least a couple of Implementation projects in ITSM area and one complete Implementation lifecycle for ServiceNow
• Experience in ServiceNow custom application design and development
• Expertise ServiceNow deployments, integration with other third party tools, Orchestration, operational activities, Project Management expertise and merging multiple instances.
• Experience on ITSM migraton / consolidations
• Strong work experience and associated for projects like Support, Maintenance, Migration, Upgrades, Integrations and Implementations
• Mentor and share technical knowledge/guidance to team.
• Design technical solutions based on customer requirements and convert to functional requirements.
• Responsible for reviewing requirements to ensure that they are provided in sufficient detail to be accurately estimated.
• Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards
• Maintains and reviews license Data in ServiceNow and proactively report on the compliance slippage.
• Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specilist and ITIL V3 foundation

Good to have :
• Evaluate the tool stability and performance and provide recommendations
• Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives).
• Review, and do proactive analyze and resolve application issues as needed.
• Define and document best practices and strategies regarding application deployment and infrastructure maintenance
• Knowledge on new servicenow modules ( HRSD, SecOps, GRC, CSM, ITBM,Etc..)
TOGAF or any equivalent certification preferred
Responsibility of / Expectations from the Role
• Understand the customer environment for the Business processes and IT processes
• Work with the customers (Business and IT stakeholders) to understand their requirements and needs (Stated and Unstated/Hygiene)
• Brainstorm with the customer and bring out the requirements beneficial to them considering the following:
o the current needs and roadmap of the customer Business and IT and
o the current capabilities and roadmap (to the published level) of the ServiceNow platform
• Be responsible for the design and architecture for the new implementation and development of ServiceNow applications - as suitable to the business and IT based on the baseline requirements
• Be responsible for the design and architecture for Maintenance and enhancement of existing ServiceNow applications
• Consider the Security and Audit compliance as aligned with the agreed standards/customer policy
• Provide guidance and thought-leadership in ServiceNow platform to customers (Business and IT) and also internal TCS stakeholders for the technical solutions to be aligned with the architecture
• Share Best Practices and guidance to the customers and TCS internal teams as a mentor and
• Provide guidance to the implementation methodology and testing methodology

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