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ServiceNow Architect

2 months ago

Perth, Western Australia XPT Software Australia Pty Ltd Full time
Job Description

About the Role

XPT Software Australia Pty Ltd is seeking a highly skilled ServiceNow Architect to join our team. As a key member of our organization, you will be responsible for designing and implementing ServiceNow solutions that meet the needs of our customers.

Key Responsibilities

  • Design and architect ServiceNow applications for new implementations and development
  • Develop and maintain existing ServiceNow applications
  • Provide guidance and thought-leadership in ServiceNow platform to customers and internal stakeholders
  • Share best practices and guidance to customers and internal teams
  • Provide guidance to implementation methodology and testing methodology

Requirements

  • Technical Competency
  • Experience as a Senior Technical Lead / Architect
  • Experienced in ITIL Process Definition, Integration Solutions, Architecture level configurations, ITOM modules
  • Experienced in leading at least a couple of Implementation projects in ITSM area and one complete Implementation lifecycle for ServiceNow
  • Experience in ServiceNow custom application design and development
  • Expertise in ServiceNow deployments, integration with other third-party tools, Orchestration, operational activities, Project Management expertise, and merging multiple instances
  • Experience on ITSM migration / consolidations
  • Strong work experience and associated for projects like Support, Maintenance, Migration, Upgrades, Integrations, and Implementations
  • Mentor and share technical knowledge/guidance to team
  • Design technical solutions based on customer requirements and convert to functional requirements
  • Responsible for reviewing requirements to ensure that they are provided in sufficient detail to be accurately estimated
  • Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards
  • Maintains and reviews license Data in ServiceNow and proactively report on the compliance slippage
  • Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist, and ITIL V3 foundation

Good to Have

  • Evaluate the tool stability and performance and provide recommendations
  • Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)
  • Review, and do proactive analyze and resolve application issues as needed
  • Define and document best practices and strategies regarding application deployment and infrastructure maintenance
  • Knowledge on new ServiceNow modules (HRSD, SecOps, GRC, CSM, ITBM, etc.)
  • TOGAF or any equivalent certification preferred