Off Network Services Lead

1 month ago

Fortitude Valley, Australia Urban Utilities Full time

There’s No Us Without U. Care with Us, for Today and Tomorrow

There's no life without water, and at Urban Utilities, we live and breathe that knowledge every single day. As leaders, we inspire and empower our passionate team to drive meaningful change. Join us in shaping the future of Urban Utilities, making a lasting impact, and leading our teams towards a better tomorrow.

About the role

We have a new vacant Off-Network Services Lead role in our growing Water Ventures team.

Water Ventures is a part of the Environmental & Industrial Group, and is responsible for creating new solutions for industrial, commercial and residential customers, within and beyond our service territory. We collaborate with our customers and stakeholders to shape opportunities, develop the new products and services, and ultimately operate the commercial business units.

This role is responsible for leading Off Network Services, managing customer facing activities for the Filling Station, Metered Standpipe and Tankered Waste services. Leading the day-to-day customer management, compliance and billing activities and tracking and optimising product performance. To do this you will lead a small team ensuring services are being delivered safely and reliably.

Some of your accountabilities will include:

  • Implementing the Off Network Services business plan.

  • Producing monthly product reports and tracking performance.

  • Maintain strong customer knowledge through effective frequent customer engagement.

  • Maintaining key supply contracts and relationships with key internal and external stakeholders.

  • Identifying opportunities to improve operational efficiency and other product and service improvements.

  • Lead the Off Network Services team by identifying opportunities to grow Off Network Services products and services.

  • Acting as a safety, ESG and cultural leader of your team.

We are seeking candidates who are passionate about shaping our future, and ideally have the following qualifications, skills, and experiences:

  • A genuine passion for being a leader and wanting to mentor, coach and develop your team to achieve success.

  • You value the role we play in the community and have a customer service mindset to mutually beneficial outcomes.

  • You are committed to the health, safety, and wellbeing of our people, customers, and communities.

  • You are able to spend a considerable amount of time working from our depot in Ipswich.

  • Business Degree or equivalent qualifications and/or experience

  • Hold a Queensland Class C driver’s licence or equivalent interstate licence to travel to UU operational locations.

At UU, we celebrate diversity. We genuinely believe that bringing together diversity of thoughts, perspectives and expressions is key and crucial to our success as a business. You might find you meet some, but not all, of the job requirements for this role. We’d still encourage you to apply as we we’re looking for the right human being for this role - it’s about so much more than ticking all the boxes

Why Urban Utilities?

At Urban Utilities, the work we do is about so much more than the bottom line. We're a leading provider of world-class drinking water and wastewater services to the vibrant communities of Brisbane, Ipswich, Lockyer Valley, Somerset, and Scenic Rim. As we continue to grow, we're committed to planning ahead and shaping a sustainable future around water for generations to come.

At the core of our work lies genuine care: for our team, our customers, communities, and the environment. From the flush of a toilet to major infrastructure projects and residential developments, we're dedicated to being there every step of the way.

Our HQ is in Fortitude Valley, Brisbane, but you'll find us all over SEQ - working in cool places like the SAS Laboratory in Darra, field-based depots in Eagle Farm, Acacia Ridge, Bundamba, and wastewater treatment plants dotted across the region.

We know the chance to thrive, and progress comes hand in hand with the support to balance work with life. So, you’ll access an increasingly diverse range of benefits and initiatives that’ll help you bring the best you. Speaking of which, here’s just a sample of the benefits we offer our team:

  • Generous Salary Packaging options, including novated leases

  • Corporate discounts across Health insurance, technology and more

  • 18 weeks of paid parental leave, 15 days personal leave including two proactive wellbeing days, and an additional day of leave each year to connect with friends and family

  • Flexibility at UU depends on the type of work you do but could include options such as, 9-day fortnights and flexible days. Talk to us about what flexibility means to you

  • Urban Utilities is an endorsed employer for all women. See our range of benefits and policies directly at WORK180

Visit our website to learn more about us at www.urbanutilities.com.au

How to apply

Click on the ‘Apply” to complete your application.

Please note: applicants will be required to undergo a Pre-employment medical, which may include Drug and Alcohol testing, as well as other background checks as part of the recruitment process for this role.

For further information please contact our Talent Team at careers@urbanutilities.com.au

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