Account Manager
3 weeks ago
At the heart of our service offering are our people and our promise to deliver a no better logistics experience. efm Logistics is leading as the largest 4PL provider in Australia & NZ, meaning we do much more than just ship goods. We design, build, manage and provide integrated, optimised supply chain solutions.
As an independent service provider, we create tailored transport and warehousing solutions using a single technology platform and a dedicated Account Management team. Backed by 200+ industry experts, our people, technology, and innovation set us above from the competition.
As an Account Manager you will partner with new and existing customers to find solutions and deliver efficiencies within their supply chain. You will develop a deep understanding of customer requirements and provide valuable insights and expertise that enable us to navigate the complexities of logistics environment and solve problems quickly. Further, you will liaise with various internal departments to ensure each customer experiences a smooth transition to an efm solution.
This role is predominately based out of our Pyrmont office with a possibility to work out of our satellite office in Seven Hills on occasion.
As an Account Manager, your responsibilities will include:
- Building strong relationships with both internal and external stakeholders
- Build strong long lasting multi-level relationships with customers
- Provide operational assistance with an onsite presence
- Provide continuous improvement from a business perspective and demonstrate understanding of our customer and market insights, including strategic consultancy
- Focus on delivering the best logistics experience at all aspects of the supply chain resulting in the retention and extension of accounts
- Provide insightful and value add reports and analysis on solution performance and opportunities for greater efficiencies
- Working in close collaboration with customers to ensure they achieve project goals & timelines, ensuring service levels are met and annual NPS scores are achieved
- Managing and executing administrative functions for assigned accounts, including CRM management and general administration that will enhance overall portfolio results.
- Weekly KPI management
Experience Required
- 2+ year’s work experience in an Account Manager/ Customer Service Lead role, preferably with a focus on Supply Chain Management
- Strong process focus, specifically in relationship management
- Deep understanding of commercial drivers of business
- Proven analysis, problem solving, decision making and negotiation skills
- Able to quickly navigate complex logistics scenarios and find the best solution
- Relentless passion for providing a no better customer experience
- A solution focused orientation
- Enjoy working in a fast-paced and challenging environment
Why should you join efm Logistics?
- Attractive remuneration scheme, with uncapped earning potential
- Strong focus on regular and ongoing professional development training, enhancing skills and career progression
- A dynamic and empowering culture, where we challenge each other to do it better
- An opportunity to be part of an industry leader
- Free parking
- Company functions and team building activities
- Partner with a leading Australian charity, volunteering time to make a difference to the lives of children with cancer
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