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End User Compute Specialist
4 months ago
What does the job look like?
The role of the End User Compute Specialist is to ensure the support and maintenance of Linfox’s internal users and infrastructure.
Key areas:
Provide COTS applications, network, operating system, and hardware support to end-users on a variety of issues resulting in superior customer satisfactionDocuments and tracks issues to ensure timely resolutionMonitor and assist troubleshooting hardware, software, mobile device, telecom, and networking problems as they occurMaintains inventory control of IT equipment and systems at all assigned facilitiesAssist on-going assessment and commissioning of End User Devices Assist with resolution of escalated incidents as requiredAre you the one?
We are seeking an enthusiastic specialist who enjoys problem solving, investigating and has a good eye for detail. You can demonstrate:
Tertiary bachelor’s degree in technology or similar qualificationStrong knowledge of Microsoft systems, Windows10, M365 SuiteDemonstrated strong technical support troubleshooting skillsExperience in management of large, complex user/interface related issuesDemonstrated experience with various types of service/field operationsProven experience working to specific SLAs within an enterprise environment