Asia Pacific Finance

4 weeks ago

Sydney, Australia JPMorgan Chase Full time

Job Description

This newly created role will have wide ranging responsibilities. It involves working with businesses, operations, and technology teams. There will be opportunities for you to engage with different knowledge domains and connect with experts from diverse backgrounds. A candidate who enjoys learning and developing new skills will find the role very rewarding.

As an Operations Incident Management Lead in Asia Pacific Finance & Business Management, you will be supporting the regional incident management process and providing analysis from a cross-line of business regional perspective. To support incident management, you will need to make quick assessments on potential impact and ensure the right teams are tackling the issue and there’s appropriate escalation. In addition, you will be expected to work with relevant stakeholders to drive root cause analysis and monitor progress towards addressing root causes. There will also be a program management component, where you will work with Business Managers to upgrade related processes.

Job responsibilities

  • Support Incident management / triage. (these may be line of business specific or platform related) As you become more familiar with incidents, you will be taking the lead to address incidents.
  • Act as cross-functional lead. In many scenarios, incidents are picked up by 1 line of business but may have cross-line of business impact
  • Develop relationships with key stakeholders, ie. Business / Operations / Tech / Compliance. Become point of connect for tech and business.
  • Setup process / governance to monitor incident trends. 
  • Build incidents library and initiate proposals to better manage repeated problems.
  • Provide project management support – for example building Power Point presentations

Required qualifications, capabilities and skills

  • Minimum 4 years in Operations or Technology support role in a financial institution. 
  • Ability to deliver in high pressure situation with immediate demands.
  • Must be able to effectively communicate across multiple teams / locations. 
  • Must be eager to learn and develop new skills in environment that will be rapidly changing. 
  • Must be agile, adaptive to diverse expectations. Some scenarios will require manual quick fix, other scenarios will require strategic planning. 

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
   We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

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