Student Coordinator

1 month ago

Melbourne, Australia Florida Tech Full time
This position pro-actively recruits and assists students enrolled in Continuing Education programs and their employers. Must be detail oriented, and exceptional organizational skills. Excellent verbal and written communication skills are a must.

Ability to problem-solve and to recruit organizations and students, as well as assist individuals over the phone with their computer related to registration and courses. Strong telephone skills required. Customer service experience with a proven track record for going beyond the call of duty to assist customers and pro-actively meet their needs.

Excellent computer skills are necessary, with extensive experience with Microsoft Office© tools such as Excel in order to create, manage, and manipulate large amounts of data effectively, word processing for large mailings and PowerPoint slides for presentations. Relies on experience and judgment to plan and accomplish goals.

Responsibilities:

Answer phones and emails in a customer friendly professional manner. Follow up on student inquiries and complaints. Pro-actively research, problem solve and resolve issues in a timely and courteous manner. Provides proactive customer service. Process student requests for withdraw, transfers and in-completes. Maintains student records. Input and ensure accuracy of student data in University and department databases and student records. Develop and maintain rapport and communications with Continuing Education students, faculty, staff, instructors and vendors and answer their questions in a professional, timely and courteous manner. Process, scan and file paperwork related to course registrations and other student and course related documents. Ensure student records are up-to-date.

Educational Requirements:

High School diploma or GED required. Associate's Degree, Bachelor's Degree, or clerical training, experience preferred.

Equal Opportunity

Florida Tech does not discriminate on the basis of race, color, gender, religion, sexual orientation, national origin, disability, genetic information, age, pregnancy, parenting status, veteran status or retirement status in its activities and programs. In accordance with Title IX of the Education Amendments of 1972, Florida Tech does not discriminate on the basis of sex. Inquiries concerning the application of the non-discrimination policy may be directed to the Office of Title IX at John E. Miller Office Building (401QAD), 150 West University Blvd, Melbourne, FL 32901,

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