Experience Lead

1 month ago

Sydney, Australia JLL Full time

Shaping the future of real estate for a better world

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

What this opportunity involves:

JLL is seeking an experienced and dynamic individual to join our team as an Experience Lead. In this role, you will be responsible for delivering exceptional client experiences across multiple sites, working with a leading premium beverages company. Your primary focus will be on providing authentic service experiences that strengthen the relationship between JLL, our client, and their guests. The successful candidate will play a pivotal role in creating a welcoming, safe, and productive workplace environment.

An Overview of the role:

  • Proactively build and maintain strong relationships with clients, ensuring their needs are met and minimizing escalations.
  • Support the delivery of internal general services across different disciplines, including property, facilities, event management, and emergency preparedness.
  • Adhere to client workplace guidelines to create a welcoming, safe, and productive environment.
  • Build strong relationships with stakeholders and respond to feedback.
  • Coordinate and deliver day-to-day operations and management of office premises.
  • Maintain meeting room floors in a pristine and clutter-free manner and ensure rooms are set up ready for each booking.
  • Utilize stakeholder relationships to identify opportunities for service expansion and promptly communicate them to the line manager for consideration.
  • Collaborate with suppliers for catering, AV, and other services to streamline the offering.
  • Continuously identify and implement improvement initiatives and provide client reporting.

Sounds like you? This is what we are looking for:

  • Excellent interpersonal and relationship management skills, with the ability to manage stakeholders and their expectations.
  • Strong time management and project management skills, with the ability to meet deadlines and coordinate others.
  • Previous experience in hospitality, hotel management, or high-end corporate concierge services.
  • Prior experience in managing meeting room services is advantageous.
  • Demonstrated experience in continuous improvement initiatives and client reporting.
  • Professional and friendly corporate image with excellent verbal and written communication skills.

Please note there will be some heavy lifting/ manual handling involved in this role. You will also need to complete a pre-employment medical assessment prior to commencement.

What you can expect from us:

You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Interested candidates, please apply following the link below quoting job reference number THREQ339024.

Location:

On-site –Sydney, NSW

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

  • Junior Experience Designer

    4 weeks ago

    Sydney, Australia The Customer Experience Company Full time

    **What to expect**: Here at The Customer Experience Company we believe in making experiences better for everyone, including our team. Work with us to design innovative end to end experiences - from Strategic Design, Service Design, Digital, UX/UI Design to Delivery and Implementation. We value our people, create space for them to lead and innovate, and work...

  • Junior Experience Designer

    1 week ago

    Sydney, New South Wales, Australia The Customer Experience Company Full time

    What to expect:Here at The Customer Experience Company we believe in making experiences better for everyone, including our team. Work with us to design innovative end to end experiences - from Strategic Design, Service Design, Digital, UX/UI Design to Delivery and Implementation.We value our people, create space for them to lead and innovate, and work within...

  • Talent Acquisition Lead

    1 week ago

    Sydney, New South Wales, Australia People Experience - People Solutions Full time

    Our people are our greatest asset to deliver on our strategy and help bring confidence to all of life's property decisions.There is a great opportunity for a Talent Acquisition Lead, to take ownership of the design and delivery of our talent attraction strategy and execution in an exciting transformation of our talent operating model. Reporting to the Head...

  • Talent Acquisition Lead

    3 weeks ago

    Sydney, Australia People Experience - People Solutions Full time

    Our people are our greatest asset to deliver on our strategy and help bring confidence to all of life’s property decisions.There is a great opportunity for a Talent Acquisition Lead, to take ownership of the design and delivery of our talent attraction strategy and execution in an exciting transformation of our talent operating model. Reporting to the...

  • Lead Experience

    1 week ago

    Sydney, New South Wales, Australia Aquent Full time

    We are working with an iconic Australian brand to find a Lead Experience / Services Designer to join their team focusing on the customer experience.LOCATION:Sydney | Warrane 3 days onsiteRATE:Heavily dependant upon experience, range $900pd - $1100 + SuperThis role provides a great opportunity to work on consumer-facing products & and services that will be...

  • Experience Lead

    1 month ago

    Sydney, Australia JLL Full time

    What this opportunity involves: JLL is seeking an experienced and dynamic individual to join our team as an Experience Lead. In this role, you will be responsible for delivering exceptional client experiences across multiple sites, working with a leading premium beverages company. Your primary focus will be on providing authentic service experiences that...

  • Electrical Leading Hand

    3 weeks ago

    Sydney, Australia Lead Group Consultancy Full time

    $50-$60 per hour - Grow your team with the ever growing business - Overtime available This position offers a competitive salary, opportunities for career progression, and the chance to work in a fast paced environment. **Responsibilities**: - Lead and supervise electrical fit-out projects in commercial and school environments. - Coordinate with project...

  • Electrical Leading Hand

    2 months ago

    Sydney, Australia Lead Group Consultancy Full time

    $50-$60 per hour - Grow your team with the ever growing business - Overtime available This position offers a competitive salary, opportunities for career progression, and the chance to work in a fast paced environment. **Responsibilities**: - Lead and supervise electrical fit-out projects in commercial and school environments. - Coordinate with project...

  • Electrical Leading Hand

    1 week ago

    Sydney, New South Wales, Australia Lead Group Consultancy Full time

    $50-$60 per hour Grow your team with the ever growing business Overtime availableThis position offers a competitive salary, opportunities for career progression, and the chance to work in a fast paced environment.Responsibilities: Lead and supervise electrical fitout projects in commercial and school environments. Coordinate with project managers,...

  • Experience Lead

    4 days ago

    Sydney, Australia JLL Full time

    JLL supports the Whole You, personally and professionally. Shaping the future of real estate for a better world At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working. We bring to life see...

  • Experience Lead

    1 week ago

    Sydney, New South Wales, Australia JLL Full time

    JLL supports the Whole You, personally and professionally.Shaping the future of real estate for a better worldAt JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.We bring to life see a...

  • Experience Design Lead

    3 weeks ago

    Sydney, Australia Sharp & Carter Full time

    Leading ASX Listed Organisation | B2C, Empathetic and For Purpose Organisation - Manage and Lead this Customer centric product design team - UX and UI - $140,000-160,000 base + super | Leadership Opportunity and Huge Growth **About the Role** With a strong presence across the ANZ market, our client is a genuine leader in their industry sector. As the...

  • User Experience Lead

    2 months ago

    Sydney, Australia HR GO Recruitment Full time

    **User Experience Lead**: **New South Wales - Sydney** **Not Specified** **Permanent** Manufacturing - Job Reference - 577770 **UX Lead** *** **Sydney** **Salary negotiable + Bonus** **Hybrid working** Are you looking for a UX Lead role in Sydney? Do you have experience of leading a small team of inhouse design creatives and ensuring a seamless user...

  • User Experience Lead

    2 days ago

    Sydney, Australia HR GO Recruitment Full time

    **User Experience Lead**: **New South Wales - Sydney** **Not Specified** **Permanent** Manufacturing - Job Reference - 577770 **UX Lead** *** **Sydney** **Salary negotiable + Bonus** **Hybrid working** Are you looking for a UX Lead role in Sydney? Do you have experience of leading a small team of inhouse design creatives and ensuring a seamless user...

  • User Experience Lead

    1 week ago

    Sydney, New South Wales, Australia HR GO Recruitment Full time

    User Experience Lead:New South Wales - SydneyNot SpecifiedPermanentManufacturing Job ReferenceUX Lead***SydneySalary negotiable + BonusHybrid workingAre you looking for a UX Lead role in Sydney? Do you have experience of leading a small team of inhouse design creatives and ensuring a seamless user experience across all product touchpoints? We're recruiting...

  • Client Experience Lead

    2 months ago

    Sydney, Australia Nextt Group Full time

    See firsthand the positive impact you have on people's lives every day - Work as part of high-performing and collaborative team At Nextt we are passionate about delivering person centered care. Being a leading NDIS provider throughout QLD, NSW, VIC, and SA we are committed to finding highly principled people so we can deliver responsive and creative support...

  • Experience Design Lead

    1 week ago

    Sydney, Australia Digitalent Internal Full time

    Job ID: 1468073 **Country**: Australia **Location**: Sydney **Contract**: Permanent Experience Design Lead The role will be working with a leading Strategic Design Agency on a long term project within a number of different industries. We seek an individual with a proven ability to articulate design concepts, reasoning, and solutions convincingly,...

  • Experience Design Lead

    1 week ago

    Sydney, Australia Digitalent Full time

    **Country**: Australia **Location**: Sydney **Contract**: Permanent Experience Design Lead The role will be working with a leading Strategic Design Agency on a long term project within a number of different industries. We seek an individual with a proven ability to articulate design concepts, reasoning, and solutions convincingly, garnering support from...

  • Systems Manager

    2 weeks ago

    Sydney, Australia Experience Co. Full time

    **Systems Manager** **Who are we?** **Experience Co **is an adventure tourism company founded in 1998 with the vision of becoming the largest and most respected adventure tourism company in the world. We offer the best of the best in adventure experiences with numerous locations throughout Australia and New Zealand. As a business, we empower our employees...

  • Lead Experience Designer

    3 weeks ago

    Sydney, Australia Boston Consulting Group Full time

    **We’re BCG X** We are the world’s leading innovation company built on the idea of bringing together the best entrepreneurs, designers, engineers, venture architects, product managers and investors. Our ventures create a strategic value for the world’s most important companies. **Experience Design at BCG X** Our experience designers are tasked with...