Current jobs related to Client Experience Lead - Sydney - Nextt Group

  • Client Experience Lead

    2 weeks ago

    Sydney, Australia Dexus Full time

    Dexus (ASX: DXS) is a leading Australasian fully integrated real asset group, managing a high-quality Australasian real estate and infrastructure portfolio valued at $54.5 billion. We believe that the strength and quality of our relationships will always be central to our success and are deeply connected to our purpose: Unlock potential, create...

  • Technical Writer

    3 weeks ago

    Sydney, Australia Client Server Full time

    Sydney, New South Wales | $Negotiable Contract/Perm - Full time/part time **Technical Writer** **Salary Negotiable - Contract/Perm - Full time/part time** **Sydney - Hybrid** Our client is an international leading asset digitisation company based in Sydney, whose core focus is to leverage technology to enable the world's shift to net-zero. As the...

  • UX/UI Designer

    2 weeks ago

    Sydney, Australia Client Server Full time

    Sydney, New South Wales | $800 AUD per day **_ UX/UI Designer - 6 Month Contract, circa $800 per day_** **_ IMMEDIATE START_** **_ Sydney - Hybrid _** Our client, a global insurance solutions company has an exciting opportunity for an experienced UX/or UI Designer to join their engineering team in Sydney. This is an exciting time for the company, you...

  • Head of Client Experience

    3 weeks ago

    Sydney, Australia Cuscal Full time

    We are one of the fast growing FinTech's in the payments sector - We are hybrid - Sydney based **Head of Client Experience** **Our client’s success is our success. And you make it happen** Payment systems are complex, regulated and everchanging. We are an established market leading brand who are focused on driving client growth. We’re at the forefront...

  • Junior Experience Designer

    3 weeks ago

    Sydney, Australia The Customer Experience Company Full time

    **What to expect**: Here at The Customer Experience Company we believe in making experiences better for everyone, including our team. Work with us to design innovative end to end experiences - from Strategic Design, Service Design, Digital, UX/UI Design to Delivery and Implementation. We value our people, create space for them to lead and innovate, and work...

  • SaaS Client Experience Lead

    5 days ago

    Sydney, New South Wales, Australia Jenkin Beattie Full time

    Required Skills and QualificationsTo succeed in this role, you will need:Proven experience in account management or customer success roles within SaaSStrong understanding of SMB/MM clientsManaging a high volume of customer relationships (100+)Excellent communication and interpersonal skills

  • Client Experience Manager

    3 weeks ago

    Sydney, Australia MRI Software Full time

    About the Role: The Client Experience Manager (CXM) will take the lead in analyzing client data to identify trends, insights, and opportunities for improvement in our client experience strategy. By leveraging data analysis, you will help to structure and implement thematic projects focused on enhancing specific CX programs, such as onboarding, product...

  • Analyst, Client Experience

    4 weeks ago

    Sydney, Australia BlackRock Full time

    Description About this role BlackRock Whole Portfolio Solutions Servicing Team - Analyst - Client Experience Management BlackRock Overview BlackRock is one of the world’s preeminent asset management firms and a best-in-class provider of global investment management, risk management and advisory services to institutional, intermediary and individual...

  • Client Experience Lead

    5 days ago

    Sydney, New South Wales, Australia Stake Australia Full time

    Are you passionate about delivering exceptional customer experiences and driving business growth? Look no further! As a Client Service Manager for SMSFs at Stake Australia, you'll have the opportunity to make a real impact.**Job Description**In this key role, you'll be responsible for supporting customers with SMSF-related inquiries and providing education...

  • Client Experience Specialist

    14 hours ago

    Sydney, New South Wales, Australia JLL Full time

    About UsJLL empowers you to shape a brighter way forward. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients.We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place...

  • Client Experience Manager

    5 days ago

    Sydney, New South Wales, Australia Jones Lang LaSalle Incorporated Full time

    Work EnvironmentJoin us at Jones Lang LaSalle Incorporated and become part of an entrepreneurial, inclusive culture that succeeds together. Work alongside like-minded professionals who share your passion for delivering exceptional results.Job SummaryAs a Facilities Coordinator, you will play a critical role in supporting our clients and stakeholders by...

  • Head of Client Experience

    14 hours ago

    Sydney, New South Wales, Australia SKUTOPIA Full time

    About SKUTOPIA:We're an innovative Australian Technology Driven third party logistics Company (3PL) shaping the future of logistics by creating innovative ecosystems that power the booming e-commerce industry. Our team is driven to create sustainable products, innovate for a planet and society, and on a mission to democratise and decarbonise logistics.We...

  • Client Partner, Experience

    3 weeks ago

    Sydney, Australia Dentsu Aegis Network Full time

    Become a champion for meaningful progress as a Client Partner, Experience at dentsu creative! Job Title: Client Partner, Experience **Job Description**: dentsu is a network designed for what’s next, helping clients predict and plan for disruptive future opportunities and create new paths to growth in the sustainable economy through five global leadership...

  • Client Experience Manager

    3 weeks ago

    Sydney, Australia Citi Full time

    At Citi, our employees reflect the remarkable range of cultures and perspectives of our clients across the more than 160 countries and jurisdictions where we do business - a powerful advantage that combines global insights with deep local knowledge. We recognize that unique individuals, collaborative teams and inclusive leaders have far-reaching impact and...

  • Electrical Leading Hand

    3 weeks ago

    Sydney, Australia Lead Group Consultancy Full time

    $50-$60 per hour - Grow your team with the ever growing business - Overtime available This position offers a competitive salary, opportunities for career progression, and the chance to work in a fast paced environment. **Responsibilities**: - Lead and supervise electrical fit-out projects in commercial and school environments. - Coordinate with project...

  • Client Lead

    5 days ago

    Sydney, New South Wales, Australia Workforce Australia for Individuals Full time

    About Us\Workforce Australia for Individuals is one of the world's largest advertising agency networks with operations in over 120 countries. We opened in 1912 with Truth Well Told as our founding philosophy. As we have enhanced this strategy-based creative approach to keep it relevant in today's multichannel brand communications world, we have strengthened...

  • Administration - Client Experience

    3 weeks ago

    Sydney, Australia Allan Hall HR Full time

    Diverse admin role with leading CA firm - Flexible work hours - Work with legendary team based on the iconic Northern Beaches - If you're a switched-on multitasker who loves working with a fun, hardworking and dynamic group of people, then keep reading!_ **What we’re looking for**: **A bit about you**: - You’re a confident and client focused...

  • Strategic Client Lead

    5 days ago

    Sydney, New South Wales, Australia PHD UK Full time

    At PHD, we're on a mission to drive business growth and innovation for our clients. As the Business Director, you'll play a key role in leading our client relationships and developing projects that push the boundaries of our clients' and the agency's goals.The ideal candidate will have a proven track record in a similar role, with experience working across...

  • Director of Institutional Client Experience

    5 days ago

    Sydney, New South Wales, Australia TIAA Full time

    About NuveenNuveen is a leading global asset manager with specialist knowledge across a wide array of asset classes. We are committed to delivering outcome-focused solutions to help our clients secure their financial future.The Global Client Group at Nuveen covers Distribution, Consultant Relations, Relationship Management, Global Client Services, and...

  • Client Experience Manager

    4 weeks ago

    Sydney, Australia Hermès Australia Full time

    General Role Main responsibilities **Offering memorable in-store client experiences** - Review experiential touchpoints during events, animations, and daily store life to improve customer paths. - Improve client journey through the daily gestures of welcome, sales experience, farewell etc. - Improve client experiences through effective and professional...

Client Experience Lead

1 month ago

Sydney, Australia Nextt Group Full time

See firsthand the positive impact you have on people's lives every day
- Work as part of high-performing and collaborative team

At Nextt we are passionate about delivering person centered care. Being a leading NDIS provider throughout QLD, NSW, VIC, and SA we are committed to finding highly principled people so we can deliver responsive and creative support to our clients in their everyday lives. We believe everyone deserves to get more out of life and we are passionate about understanding our customers and supporting them to achieve their goals.

**The Opportunity**
Our Client Experience team provides enhanced and specialized support to their participants so that barriers are addressed to ensure that they can participate and engage in their community, at home and at work. They are responsible for ensuring participants and support workers “Get More Out of Life.”

**About the Role**
The Client Experience Lead works as part of a local team in Belfield around a client/s to provide an excellent end-to-end client experience at Nextt. The Experience Lead is a key member of the Client experience team and will be supporting the Client Experience Managers, to ensure that the quality management systems are in place to demonstrate high quality service to clients. This is to offer a service to clients that demonstrate how Nextt Support Workers work with them to Get More Out of Life.

The Experience Lead recognizes the intrinsic value of having a system to monitor and address issues as they arise for clients. They work as part of the Client Experience team around the client and coach and support that team to ensure that correct practice and procedure is followed and documented. The Experience Lead is pivotal in reviewing the quality of documented practice which demonstrates that we are overseeing the quality of supports being provided and troubleshooting as required. The Experience Lead will have a key focus on clients and the teams that support them on achieving and celebrating outcomes that are meaningful for clients.

**To be successful in the role**
The Experience Lead should be skilled in understanding process and how these support the practice and management of complex supports including issues resolution, ensuring that the appropriate plans have been followed, issues noted, and plans updated to reflect actual requirements of practice, i.e., current, and accurate. Their focus is not on just quality information capture, but quality information response and escalation using identified processes and systems, the outcome is a good life, informed by good information.

**About You**
- You will be service focused with strong people leadership and management skills.
- Results driven, solutions focused and a critical thinker.
- Client Service experience with a comprehensive understanding of what client success looks like and the ability to work collaboratively.
- Disability Sector knowledge and experience with high physical needs, complex care, and critical care needs participants
- You will be system savvy and comfortable with following policies and procedures.

**What will we offer you?**
- A role with true purpose: you will get to see how you are making a difference in people’s lives every day.
- Opportunity to grow: We provide up-skilling opportunities, training, and networking, to ensure you are constantly able to grow within your career.
- Supportive team with positive culture
- Real flexibility

**Your Certificates and Licences**
- NDIS workers screening check
- Working with children check
- First aid and CPR certificate
- Certificate III or IV in individual support, disability or equivalent
- Australian driver's license and your own fully insured vehicle

We think you could be the Nextt Client Experience Lead we have been looking for Discover how you can develop your skills while truly helping people in your community today.