Experience Lead

4 weeks ago

Sydney, Australia JLL Full time

JLL supports the Whole You, personally and professionally.

Shaping the future of real estate for a better world
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

**What this opportunity involves**:
**An Overview of the role**:
Proactively build and maintain strong relationships with clients, ensuring their needs are met and minimizing escalations.
Support the delivery of internal general services across different disciplines, including property, facilities, event management, and emergency preparedness.
Adhere to client workplace guidelines to create a welcoming, safe, and productive environment.
Build strong relationships with stakeholders and respond to feedback.
Coordinate and deliver day-to-day operations and management of office premises.
Maintain meeting room floors in a pristine and clutter-free manner and ensure rooms are set up ready for each booking.
Utilize stakeholder relationships to identify opportunities for service expansion and promptly communicate them to the line manager for consideration.
Collaborate with suppliers for catering, AV, and other services to streamline the offering.
Continuously identify and implement improvement initiatives and provide client reporting.

**Sounds like you? This is what we are looking for**:
Excellent interpersonal and relationship management skills, with the ability to manage stakeholders and their expectations.
Strong time management and project management skills, with the ability to meet deadlines and coordinate others.
Previous experience in hospitality, hotel management, or high-end corporate concierge services.
Prior experience in managing meeting room services is advantageous.
Demonstrated experience in continuous improvement initiatives and client reporting.
Professional and friendly corporate image with excellent verbal and written communication skills.

**What you can expect from us**:
You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

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