PIAWE Specialist

Job Description:

Job description

DXC Claims Management is excited to have commenced operations in NSW partnering with icare to improve recovery and return to work outcomes for injured workers in New South Wales.

With over 20 years’ experience in workers compensation claims management, a unique opportunity exists to join a new DXC team and contribute to bringing DXC’s claims management expertise to icare and the people of New South Wales.

As a PIAWE Specialist you will be required to manage the end to end process of the Pre Injury Average Weekly earnings of injured workers in line with the Workers Injury Rehabilitation Compensatio

Responsibilities and duties

Liaising with internal and external stake holders (injured workers, employers, and providers)

Manage escalations & complaints

Liaising with clients to provide in detail how the calculation of PIAWE was undertaken and what was considered to

Problem solving skills with high attention to detail.

Liaise with claim stakeholders to advise process, obtain necessary documentation, advise outcome of reviews

Maintain compliance with relevant legislation, industry codes, company policies, procedures

Required skills, experience and qualifications

Strong analytical skills 

Intermediate computer skills

Previous experience in customer service and administration

The ability to plan and organise work in a manner that ensures timeframes are managed

Background in working within/understanding of legislative requirements & guidelines, 

An ability to interpret payroll data, EBA’s, contracts of service 

Communication both verbal and written

The ability to build and maintain strong relationships

Excellent problem solving and decision-making skills

The ability to adapt to different situations and driven to achieve outcomes.

Be an Australian Citizen or Permanent Resident

About DXC

DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernising IT, optimising data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organisations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.

Your working environment

Our ‘people first’ mindset comes to life offering the ultimate in working flexibility. We take a virtual first approach and our teams are spread across multiple geographies delivering a broad range of customer projects, which means we can tailor working arrangements that work for our people.

No matter where you are located, you’ll never feel alone and will always be supported with our diverse range of employee interest and social support groups. Whatever your passion, you will be amongst friends – from #PetsofDXC to photography, cycling or cooking groups, or, we welcome you to make your mark and start your own group.

Our culture and benefits

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC

As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training, and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work.

We are an equal opportunity employer

DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.

Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.