Porter

2 months ago

Mascot, Australia AccorHotel Full time
Job Description

  • Meet & Greet customers at kerbside and assist with their luggage to the check in suite
  • Regular checks of the foyer, cleaning of curbside (if required) and ensure the Premium Check in Suite is kept presentable at all times.
  • To meet and greet all guests as they arrive and depart the First Class Lounges
  • Ensure guests are entering the correct lounges with understanding boarding passes.
  • Repetitive heavy lifting of passenger luggage's
  • Ensure guests are dressed to an appropriate standard in the lounges
  • Handing over to other departments VIPs checking and any additional relevant information or request to ensure smooth customer experience.
  • Explain airport and lounge facilities to guests and answer any questions, including applicable flight information.
  • Occasional assistance with Qantas Hosts/F&B Departments
  • Ensure, apply, and respect grooming, performance and conduct standards at all times.
  • Assist with any additional duties required by management/Qantas
  • Attend staff meetings and training sessions as required.

Qualifications

  • Previous experience in a customer service role, preferably in a fast-paced environment.
  • Exceptional interpersonal and communication skills.
  • Impeccable grooming and professional appearance.
  • Strong attention to detail and ability to multitask effectively.
  • Ability to remain calm and composed in high-pressure situations.
  • Physical ability to stand for extended periods and lift/carry heavy objects.
  • Able to obtain Federal Police clearance to work in the restricted areas associated with the airport.
  • Flexibility to work evenings, weekends, and holidays as required.


Additional Information

Employee Benefits for your hard work 

  • Work with two iconic businesses and experience the buzz of the working in the Aviation industry
  • Staff Travel Benefits (T&C Apply)
  • Excellent working conditions & fantastic career opportunities 
  • Discounted Stays at Accor Hotels Globally  
  • Great learning and development programs available 
  • Staff Meals 
  • Access to staff duty-free store 

You will be engaged to work under the Hospitality Industry (General) Award [MA000009]

Note: Successful applicants will be required to undergo a Federal Police check at their own cost (Will be reimbursed once approved) in order to gain ASIC certification.

If you would like to be a part of our team, please apply now. 

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