Porter

2 months ago


Mascot, Australia Accor Full time
{"title": "Customer Service Representative", "subtitle": "Join our team as a Customer Service Representative and provide exceptional service to our guests.", "content": "

We are seeking a dedicated and enthusiastic individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our guests and ensuring a smooth and pleasant experience for all.

Key Responsibilities:

  • Meet and greet customers at kerbside and assist with their luggage to the check-in suite
  • Regular checks of the foyer, cleaning of curbside (if required) and ensure the Premium Check-in Suite is kept presentable at all times
  • To meet and greet all guests as they arrive and depart the First Class Lounges
  • Ensure guests are entering the correct lounges with understanding boarding passes
  • Repetitive heavy lifting of passenger luggage
  • Ensure guests are dressed to an appropriate standard in the lounges
  • Handing over to other departments VIPs checking and any additional relevant information or request to ensure smooth customer experience
  • Explain airport and lounge facilities to guests and answer any questions, including applicable flight information
  • Occasional assistance with Qantas Hosts/F&B Departments
  • Ensure, apply, and respect grooming, performance and conduct standards at all times
  • Assist with any additional duties required by management/Qantas
  • Attend staff meetings and training sessions as required

Requirements:

  • Previous experience in a customer service role, preferably in a fast-paced environment
  • Exceptional interpersonal and communication skills
  • Impeccable grooming and professional appearance
  • Strong attention to detail and ability to multitask effectively
  • Ability to remain calm and composed in high-pressure situations
  • Physical ability to stand for extended periods and lift/carry heavy objects
  • Able to obtain Federal Police clearance to work in the restricted areas associated with the airport
  • Flexibility to work evenings, weekends, and holidays as required

Benefits:

  • Work with two iconic businesses and experience the buzz of the working in the Aviation industry
  • Staff Travel Benefits (T&C Apply)
  • Excellent working conditions & fantastic career opportunities
  • Discounted Stays at Accor Hotels Globally
  • Great learning and development programs available
  • Staff Meals
  • Access to staff duty-free store

Employee Benefits:

  • Work with two iconic businesses and experience the buzz of the working in the Aviation industry
  • Staff Travel Benefits (T&C Apply)
  • Excellent working conditions & fantastic career opportunities
  • Discounted Stays at Accor Hotels Globally
  • Great learning and development programs available
  • Staff Meals
  • Access to staff duty-free store

Additional Information:

Employee Benefits for your hard work

  • Work with two iconic businesses and experience the buzz of the working in the Aviation industry
  • Staff Travel Benefits (T&C Apply)
  • Excellent working conditions & fantastic career opportunities
  • Discounted Stays at Accor Hotels Globally
  • Great learning and development programs available
  • Staff Meals
  • Access to staff duty-free store

You will be engaged to work under the Hospitality Industry (General) Award [MA000009]

Note: Successful applicants will be required to undergo a Federal Police check at their own cost (Will be reimbursed once approved) in order to gain ASIC certification.

If you would like to be a part of our team, please apply now.

", "lang_code": "en"}
  • Airport Porter

    2 weeks ago


    Mascot, Australia AccorHotel Full time

    Job Title: Airport PorterJob Summary:We are seeking a highly skilled and experienced Airport Porter to join our team at AccorHotel. As an Airport Porter, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable experience from check-in to departure.Key Responsibilities:Meet and greet customers at...

  • Porter

    3 weeks ago


    Mascot, Australia Accor Full time

    Unlock a World of OpportunitiesAre you passionate about delivering exceptional service and creating unforgettable experiences for our discerning guests? Do you thrive in fast-paced environments and possess a genuine passion for customer service?We are seeking a dedicated and enthusiastic Porter to join our team at Qantas International Lounges, where you will...

  • Porter

    2 months ago


    Mascot, Australia Qantas Premium Lounge London Full time

    Qantas Lounges and Sofitel Hotels & Resorts, the Luxury International brand for Accor Hotels, offers Lounge guests a new attitude for cosmopolitan business and leisure travelers visiting the Qantas International Lounges. The team consists of over 200 employees working in the Business and First Lounges. Our busy Lounge operation caters for Qantas's most...

  • Porter

    2 months ago


    Mascot, Australia AccorHotel Full time

    **Company Description** Qantas Lounges and Sofitel Hotels & Resorts, the Luxury International brand for Accor Hotels, offers Lounge guests a new attitude for cosmopolitan business and leisure travelers visiting the Qantas International Lounges. The team consists of over 200 employees working in the Business and First Lounges. Our busy Lounge operation caters...

  • Porter

    2 months ago


    Mascot, Australia Accor Full time

    Company DescriptionQantas Lounges and Sofitel Hotels & Resorts, the Luxury International brand for Accor Hotels, offers Lounge guests a new attitude for cosmopolitan business and leisure travelers visiting the Qantas International Lounges. The team consists of over 200 employees working in the Business and First Lounges. Our busy Lounge operation caters...

  • Doorman/porter

    5 months ago


    Mascot, Australia AccorHotel Full time

    Company Description Are you passionate about providing exceptional service? Do you thrive in dynamic and fast-paced environments? We are currently seeking dedicated and enthusiastic individuals to join us in offering a new attitude for cosmopolitan business and leisure travellers visiting the Qantas International Lounges. Our roles are focused on exciting...

  • Doorman/porter

    2 months ago


    Mascot, Australia AccorHotel Full time

    **Company Description** Qantas Lounges and Sofitel Hotels & Resorts, the Luxury International brand for Accor Hotels, offers Lounge guests a new attitude for cosmopolitan business and leisure travelers visiting the Qantas International Lounges. The team consists of over 200 employees working in the Business and First Lounges. Our busy Lounge operation caters...

  • Porter - Full-time

    5 months ago


    Mascot, Australia AccorHotel Full time

    **Company Description** Accor Hotels is the world’s largest and fastest-growing hotel group with a network of more than 5000 properties in over 100 countries. We offer exceptional opportunities for career development & the opportunity to Work Your Way, across much-loved brands ranging from well-known five-star luxury hotels to budget lodgings all around...

  • Porter

    2 months ago


    Mascot, Australia AccorHotel Full time

    Job DescriptionMeet & Greet customers at kerbside and assist with their luggage to the check in suiteRegular checks of the foyer, cleaning of curbside (if required) and ensure the Premium Check in Suite is kept presentable at all times.To meet and greet all guests as they arrive and depart the First Class LoungesEnsure guests are entering the correct lounges...

  • Kitchen Porter

    1 week ago


    Mascot, Australia Accor Full time

    Job Title: Scullery AssistantAccor operates a selection of Qantas Lounges globally, bringing our service passion and values to the aviation industry. Every day, we connect with thousands of travelers as they adventure around Australia and the world. Qantas Lounges by Accor provides a relaxing start to a holiday, an efficient workspace between flights, and a...

  • Cleaner

    5 months ago


    Mascot, Australia Compass Group Australia Full time

    **Cleaner** **$27.48 per hour plus Benefits** **Malabar, NSW** - Work like balance and family friendly hours - Clear career growth opportunity - Positively impact the lives of Australia's most vulnerable - Medirest is built on the foundation of trust, integrity and openness, we care passionately about the role we play in the lives of those within our care....

  • Catering Assistant

    5 months ago


    Mascot, Australia Compass Group Australia Full time

    **Catering Assistant** **$28.08 per hour plus casual loading** **Long Bay Hospital, Malabar, NSW** - Work like balance and family friendly hours - Clear career growth opportunity - Positively impact the lives of Australia's most vulnerable - Medirest is built on the foundation of trust, integrity and openness, we care passionately about the role we play in...


  • Mascot, Australia Compass Group Australia Full time

    **$28.08 per hour** **Malabar, NSW** - Work weekends + 3 days during the week - Clear career growth opportunity - we're training you to be our next leader - Receive a weekly leading hand allowance - Medirest is built on the foundation of trust, integrity and openness, we care passionately about the role we play in the lives of those within our care. Whether...

  • Catering Assistant

    2 months ago


    Mascot, Australia Compass Group Full time

    Catering Assistant $ per hour plus casual loading Malabar, NSW Work like balance and family friendly hours  Clear career growth opportunity  Positively impact the lives of Australia's most vulnerable  Medirest is built on the foundation of trust, integrity and openness, we care passionately about the role we play in the lives of those within our...