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Customer Service Co-ordinator

3 months ago

Docklands, Australia JB Hi-Fi Full time

Customer Service Co-ordinator

Apply now

Job no: 511652
Work type: Casual
Location: VIC - Metro
Categories: Contact Centre

Peak Season Casuals - Customer Service Agent - Online Team 

About Us 

JB Hi-Fi Group is one of Australasia’s largest and most trusted retailer group. Specialising in consumer electronics, home entertainment, small appliances, and white goods we strive to deliver the most extensive range, cheapest prices and genuine service to customers every day. The heart of our business is our people, and we are proud of a culture that fosters teamwork, nurtures talent, encourages individuality and embraces diversity. 

About the Role 

The JB Hi-Fi Online Team are now on the lookout for Peak Season Casuals to join our Customer Service Team in a casual capacity for the busy Christmas period. Training to commence in a two week block in mid September with shifts available through until the end of February (subject to change). 

The role of a Customer Service Agent will primarily involve taking inbound calls, providing support in Live Chat and answering emails from customers who require assistance with a new or existing online orders and to help deliver effective solutions for any issues that may arise. The purpose of this role is to provide a high level of customer service to the end users (customers) and foster a positive shopping experience with the aim of creating loyal JB Hi-Fi fans. 

Your responsibilities will include, but are not limited to the following:

Working collaboratively as part of a team in delivering a positive experience for our online customers

Effectively resolving customer complaints and queries via phone 

Order management including cancellations, refunds, and replacements 

Liaising with couriers and store staff regarding orders and deliveries 

Please note, the Online team operate seven (7) days a week. Therefore, successful applicants will be required to work rotating rosters to meet operational requirements and will be based in our Support Office in Southbank. 

About You 

If you are a driven and motivated Customer Service extraordinaire who will relish the opportunity to be involved in a fast-paced team environment then we want to talk to you

Your attributes will include: 

Excellent phone manner, communication skills and computer literate 

Ability to multitask and navigate multiple systems simultaneously 

Someone who is punctual and reliable 

Previous contact centre and Zendesk experience (ideal, but not essential) 

Our Benefits

We can offer you a role where you'll be challenged every day to make a difference in a dynamic and fast-paced environment. We will offer a competitive package, great employee discounts, and special offers across JB Hi-Fi and The Good Guys, and novated leasing Along with the following: 

12 Weeks Paid Parental Leave

A chance to be a part of a diverse, collaborative, and supportive team who are passionate about the work we do 

Give back to the community through our Helping Hands Workplace Giving Program 

Growth mindset culture with a focus on individual skills and career development 

How to Apply 

Don’t let this opportunity pass you by If you have the skills and qualities required for this role – Apply Now