Digital Product Owner

2 weeks ago

Melbourne, Australia AGL Full time

Join the change. Together, we’ll make history.

As we keep the lights on for over four million customers and move towards a more sustainable way of life, it’s an exciting time to be at AGL. We’re re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work alongside Australia's best and brightest minds. You’ll grow and learn in a collaborative, safe and supportive environment and play your part in changing the course of tomorrow.
Everyone at AGL is an important part of building a better energy future and we want you to join in.

About the role:

The goal of the Digital Product Development team is to enhance sales and service adoption by identifying valuable opportunities within the digital platform. The Digital Product Owner will be tasked with overseeing customer experience across our primary digital channels, involving the development of strategies, driving major initiatives, and achieving targets.

As the bridge between business and technology teams, this role requires fostering relationships, effective communication, and influential skills. Embracing an agile approach, the role addresses issues impacting customer experience and product objectives swiftly.

What you’ll be doing:

  • Define and align vision and roadmap with customer needs and business goals.

  • Analyse competitors and customer behaviour for improvement insights.

  • Explore new digital capabilities to enhance customer experience.

  • Collaborate with UX teams for feature design and testing.

  • Lead shaping process, manage risks and dependencies.

  • Ensure initiatives support business objectives with scrum teams.

  • Define user stories and prioritize backlog based on feasibility.

  • Track and report success metrics for new features.

  • Stay updated on industry trends to enhance product ownership capability.

About you:

  • Previous demonstrated experience in digital product ownership.

  • Extensive experience working in an agile digital environment.

  • Commercial thinking – ability to assess value and make product decisions that maximise the return on investment.

  • Ability to communicate a product vision to key stakeholders and teams.

  • Solid understanding of using digital analytics to understand customer behaviour and make data driven decisions to increase customer engagement and digital usage.

  • A working knowledge of the Utilities industry and energy markets would be advantageous but is not essential.

We’d like to see your application submitted by 20th May 2024.

At AGL, we offer a wide range of benefits including:

  • Flexible working options including hybrid work.

  • Discounts on energy, telcos and solar plans.

  • Participate in Energise - our reward & recognition program.

  • Access 20 weeks of paid parental leave for the primary carer.

  • Access to an additional week of recharge leave per year.

  • Play an active role in our diversity & inclusion initiatives.

  • Novated leasing and Electric Vehicle subscriptions.

  • Access to study assistance, AGL’s share purchase plan and insurance deals.

*Benefits may change over time and vary based on role type and location.

Inclusion at AGL

At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers

AGL is a Circle Back Initiative employer - we commit to respond to every applicant.

Job Family Group:

Project Management - Group

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