El2 Product Owner

2 months ago

Melbourne, Australia Chandler Macleod Full time

**About the Organization**:
This leading Federal government agency supports Australian’s in achieving their goals and helps them to live a better life. Their work has an impact on a significant area in the social sector, and you can contribute to the difference that they make in this role. This agency is known for having a great culture across different teams and have excellent office locations in Melbourne or Geelong.

**About the role**:
The EL2 Digital Product Owner is responsible for developing and improving digital solutions to enhance the experience and objectives of Participants of the Agency. You will exercise a significant degree of independence and will use a high-level of decision-making and judgement. Additionally, you will coordinate and assume responsibility for highly complex or sensitive projects and work program outcomes across the Digital functions that have strategic or operational significance to the Agency.

**Responsibilities may include but are not limited to**:

- Oversee the governance of Digital programs, working in close collaboration with the Director, Digital across all phases of Design, Build and Operation.
- Lead engagement with multiple internal and external stakeholder groups, including senior executives, peak bodies, participants and providers.
- Facilitate workshops to capture key insights around user and customer experience gaps and current processes.
- Conduct return on investment analysis on potential functionality and utilising insights to define a digital product roadmap with prioritised features.
- Work within an Agile framework while working through Design, Build and Operation phases of delivery.
- Collect and represent the requirements of the business and ensuring prioritisation with the technology delivery capacity.
- Facilitate ongoing consultation through product development stages and post release, ensuring user needs and accessibility requirements are met.

**MANDATORY**
- Ability to lead a diverse team to design, plan, develop and deliver the participant portal for people with disability.
- Excellent leadership and coaching skills to manage a small team of business analysts and work collaboratively with other digital product teams.
- Strong customer focus and accessibility awareness - a drive to improve the experience for people with disability, facilitate participant testing and consultation and prioritisation of backlog based on customer feedback.
- Exceptional stakeholder and influencing skills to define and map out a balanced program of changes that reflect the Agency’s and division’s priorities.
- Working with Salesforce and SAP technical specialists to lead improvements to the efficiency, effectiveness, robustness, and useability of the current digital products.
- Work with the team to identify bugs and manage speedy resolution of defects.
- Working knowledge and experience using JIRA and confluence.
- Ability to adapt to changing priorities and delivery schedules
- Experience working in a similar role under Australian rules and regulations
- Excellent written and oral communication skills, and proficiency in the use of IT systems including Microsoft Office
- Current Police Check, o ability to obtain one

**Desirable skills to have for the role**:

- Lived experience or understanding of disability
- Passion for continuous improvement

**What you will bring to the role**:

- Strong communication and interpersonal skills.
- Experience in building relationships both with internal and external stakeholders.
- Ability to work within and across teams, the ability to adapt quickly to a changing environment
- Ability to manage confidential and sensitive information.
- Ability to prioritise and allocate tasks in an efficient manner while also maintaining high work standards and accuracy.

**How to apply**:
**Mandatory: Australian Citizenship required to work within Federal Government.**

**Applications close 15.00 PM AEST, 19th June 2023

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