Senior Operations Analyst, Programs

6 months ago

Sydney, Australia Berkshire Hathaway Specialty Insurance Full time

Job Opportunity:

Berkshire Hathaway Specialty Insurance (BHSI) has an exciting opportunity for Senior Operations Analyst based in our Sydney office. Working as part of our Australia and New Zealand Operations team, this role will be responsible for all operational matters related to designated authority business (Schemes/Programs/MGAs/MGUs) including the data integrity, operational process, compliance, and functionality of all BHSI’s Programs products for use both internally and externally.

We are seeking an individual who is intelligent, passionate and who is always striving towards excellence. The successful candidate will display strong written and verbal communication skills, sound analytical skills, and have the ability to work both independently and collaboratively across all levels and disciplines.

Duties & Responsibilities: 

Operational oversight of all commercial schemes and programs beginning with the vetting and due diligence process through onboarding and monitoring of data and payment reconciliations. Manage monthly premium bordereaux process from the program administrators. Ensure data is received timely, accurately and in compliance with our contractual terms. Ensure policy forms are compliant with BHSI’s standard format. Monitor policy transactions to ensure individual transactions comport to BHSI and regulatory requirements and can be accurately and timely reported in BHSI’s corporate financials. Ensure transactional payments are in line with contractual obligations. Oversee and work with third party Program Administrator to manage unreconciled payments or non-payment situations. Engage with the BHSI underwriter and Programs team in the vetting and onboarding process for new programs. Develop and foster Program Administrator relationships. Work directly with Program Administrators on assigned programs. Collaborate with Operations and Legal Departments to develop operational and compliance standards. Work with the BHSI IT and global Operations teams on requirements and testing and implementation of policy administration systems for Commercial Program business. Liaise with the Global Operations team relating to organizational best practices, process changes and reporting capabilities. Establish and monitor performance metrics for assigned programs.

Qualifications, Skills, and Experience:

Minimum 3-5 years Property and/or Casualty liability insurance experience. In-depth understanding of policy construction, regulatory requirements, rating, and policy issuance. Desire to learn key aspects of insurance company operations that support Program business, working with numerous departments including Actuarial, Legal, Claims, IT and Operations. Ability to work both independently as well as proactively collaborate broadly with all management levels and underwriting disciplines, both regional and global. Ability to independently manage projects. Ability to support and build workflow and process. Strong analytical and problem-solving skills. Advanced Excel and Word skills. Proven attention to detail. Strong communication skills; both verbal and written. Degree or equivalent education, and/or strong insurance qualifications are preferred.

BHSI Offers:

A competitive package and exciting growth opportunities for career-oriented teammates. A dynamic, action oriented, and thoughtful environment centered on always doing the right thing for our customers, teammates and our other stakeholders. A purposely non-bureaucratic organization that embraces simplicity over complexity and emphasizes individual excellence in a team framework.

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