Solutions Engineer, Australia|ThousandEyes.

4 weeks ago

Pyrmont, Australia Cisco Full time

Who We Are

Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network – even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues – before they impact end- user experiences.

ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios.

About the Role

We are looking for an outstanding Solutions Engineer to join our team of superheroes. You will have the opportunity to be the customer interface of an exciting new technology. You will work closely with the enterprise sales team presenting ThousandEyes in prospective business opportunities; be instrumental in working with prospects during trials and highlight business value; educate prospects, customers and the sales team at ThousandEyes and how it applies to industry trends and business initiatives; and accelerate ThousandEyes growth through expanding market awareness of ThousandEyes and closing business. 

 What You’ll Do

Support the technical sales process

Assist sales in technical prospecting to help uncover opportunities

Demonstrate solution to showcase capabilities and use-cases

Build and maintain a technical and trusted advisor relationship with customers

Support customers during solution trials

Scope and architect solution deployments

Present to decision makers during trial wrap-up meetings

Participate as a member of the Solutions Engineering teams

Participate on weekly team meetings

Participate in quarter business review sales meetings

Present technical topics and successful wins

Share technical challenges and ways to overcome

Interact with team to ask questions, share experiences, and exchange ideas

Help establish and enhance demonstration material showcasing the solution

Research technical topics impacting the industry to grow as an industry leader

Interface with Marketing

Support trade shows and networking events

Support ThousandEyes Connect events

Contribute to blog and social media posts

Suggest and contribute to white-papers and case-studies

Interface with Product Management and Engineering

Provide solution feedback from hands-on use and customer interaction

Provide solution suggestions and enhancements to drive solution strategy

Participate, drive and provide feedback on internal and external solution beta programs

Interface with Customer Success

Coordinate with Customer Success in providing post-sales support (training, deployment, support, etc.)

Encourage and guide customers to utilize Customer Success as an extension of their NOC to help ensure success

Qualifications

8+ years of Solutions Engineering Experience

Excellent presentation, communication, and problem-solving skills

Strong understanding of application and network protocols (e.g., HTTP, DNS, TCP/IP, BGP)

Knowledge of application and network infrastructures

Knowledge of unified communications

Experience with application and network performance analysis solutions

Experience with packet analysis of network and application protocols Experience with scripting languages (e.g., Python, Perl, Javascript) Experience with Apple, Linux and Microsoft operating systems Fluent in English, French would be a bonus Travel required as applicable

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

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