Customer Service Representative

1 week ago


Cairns City, Queensland, Australia Hilton Hotels Full time
### Job Description

#### Key Responsibilities

As a Guest Service Agent, you will be responsible for providing exceptional guest experiences from check-in to check-out. Your tasks will include responding to guest queries in a timely and efficient manner, ensuring a smooth reception experience, and completing audit procedures as required.

#### Key Skills and Qualities

To be successful in this role, you will need to demonstrate a positive attitude, good communication skills, and a commitment to delivering high-quality customer service. You will also need to be calm, efficient, and organized, with great attention to detail. Additional desirable skills include experience in cash handling, conflict resolution, and front office/concierge experience in the hotel, leisure, and/or entertainment sectors.

#### What to Expect

As a Guest Service Agent at Hilton, you will be part of a team that is dedicated to providing exceptional guest experiences. You will work in a fast-paced environment and will be expected to multitask while maintaining a positive attitude. You will also have the opportunity to develop your skills and knowledge through training and development programs.

#### Working for Hilton

Hilton is a leading global hospitality company that spans the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. We are committed to providing exceptional guest experiences and are dedicated to continuing our tradition of hospitality excellence.

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