Assistant Manager

2 months ago

Melbourne, Australia Cabrini Health Full time

Assistant Manager Patient Accounts
Full Time, ongoing position
Hawthorn East currently (moving to Malvern early 2025)
Salary $95,000 + superannuation

Cabrini offers:

  • Tax savings - Salary packaging up to $15,900 tax-free each year, plus $2650 meal & entertainment card benefits
  • Hybrid work arrangement
  • Parking onsite $15 per week
  • Located close to public transport with discounted Myki Commuter fares available
  • Enjoyable workplace culture in a values driven environment

How you will make an impact
Cabrini's Patient Accounts department is responsible for a variety of billing, receipting and debtor follow-up functions across the organisation. Our team consists of twenty-two members, all of whom are focused on processing a high volume of transactions that are positively influencing the organisation's cash flow.

The Assistant Manager (Patient Accounts) will be responsible for the day-to-day operations of the Billing, Debt Collection and the Banking and Receipting portfolio within the Patient Accounts team. This role is integral to ensuring cash flow is maximised through direct and indirect contact with patients, relatives and third-party providers.

Key responsibilities will include:

  • Leading and developing a highly trained, motivated and efficient team with a strong customer focus
  • Ensuring the accurate and timely processing of all accounts and their subsequent payment and follow up for Medical Imaging, Patient Portion and Emergency Department
  • Ensuring the accurate and timely processing of receipting, reconciliation of banking and refunds
  • Internal and external stakeholder relationship management
  • Coordinate the setup of new billing avenues via consultation with department heads, finance and other related areas
  • Manage and provide validation and explanation on departmental targets and results
  • Advocating a culture of continuous improvement, ensuring systems and processes are automated and modernised

About you
The successful candidate will have excellent interpersonal and communication skills with the ability to build effective working relationships. You will also have the following:

  • At least 3 years' experience in hospital accounts department or similar setting
  • Demonstrated leadership experience managing a team
  • A thorough understanding of and experience overseeing the processing of high-volume patient accounts / accounts receivable environment within a complex, multi-site organisation
  • Have skills and knowledge in debt management and collection processes
  • Prior experience in managing compliance and audits
  • Have a clear understanding of Medicare and Health Fund agreements in relation to billing
  • Proven computer skills including a high degree of competence with Microsoft Office suite and reporting software
  • Advanced Microsoft Excel skills and experience

To view the full position description, please click here

Enquiries to: Lara Nicholson, Patient Accounts Manager – PH 9508 1222

Does this sound like your new role? Bring your skills and enthusiasm to Cabrini Health and help optimise the patient experience and health outcomes for our community.

Cabrini Health acknowledges the importance of creating a work environment that is welcoming, safe, equitable and inclusive for people of all backgrounds and abilities. Inclusion is core to our mission.

As part of our commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.

Working for Cabrini

Cabrini Health is a Catholic, private, for-purpose health service located in Melbourne’s southeast. Inspired by the mission and ethic of care of the Cabrini Sisters, providing quality, compassionate care to our community for more than 75 years.

There is something special about Cabrini Health. Our highly skilled staff and specialists incorporate clinical research, innovative models of care and state-of-the-art technology to deliver the best possible care and outcomes for our patients. We demonstrate our mission to serve our community through outreach programs that support asylum seekers, provide healthcare in rural communities and in underdeveloped countries.

Our size, reputation and growth strategy ensure genuine opportunities for our people to learn, grow and realise potential.

Our values: Compassion - Integrity - Courage - Respect

MANDATORY FOR ALL NEW STAFF TO CABRINI

Employment with Cabrini Health will be based on satisfactory background checks such as professional references, National Police Check, vaccinations for annual Influenza and COVID-19 (recommended), plus a Working with Children Check (WWCC) may also be requested.

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