Digital Business Analyst
6 months ago
The Role
The digital business analyst will be working alongside our digital product squads to define and eliver the overall customer experience by being customer-centric and partnering with technology and the business.
High levels of collaboration within the squads and stakeholders are key to the success of this role. Your responsibilities will include but are not limited to:
Collaborate to develop customer journey maps to articulate customer problems and opportunities to create new innovative customer experiences. Work closely with Product Owner and wider business to shape near term roadmap. Run discovery session with stakeholders. Work closely with cross functional teams like Sales, Marketing, Operations and Risk functions to identify customer pain points and opportunities and deliver value. Influence through great storytelling, allow for personal experiences and user experience as the underpinnings for the why and how of delivering benefits.About you
Digital experience with customer facing products as a business analyst. Agile experience including leading refinement sessions. Understanding how to collaborate with product owners to understand requirements and capture user stories. Analytical with an ability to understand and interpret data. Excellent communication skills enabling you to influence business outcomes.The way we work together is just as important as your experience. We work by our values and it’s brought us success. The values that underpin all that we do are:
Can Do - We think outside of the box and leverage the power of teamwork to deliver,
Balanced - We set our customers up for success, producing win-win outcomes that are both human and profitable, and
Real - We respect people and keep it honest.
If you think this is an environment you can thrive in, we want to work with you.
Our Benefits
We’re committed to making Pepper a great place to work and supporting you. We will offer you a values-based and diverse environment, a leadership team that supports and inspires you to strive for success and a culture that rewards and recognises strong performance and potential. We have a wide range of benefits on offer including:
We believe in a life outside of work, enjoy work-life balance with our hybrid working model. We love to recognise each other for their efforts through our Spice Rewards Program. Access to a free gym membership with our partners. Great people know great people, so refer your network to the business and receive a $ referral bonus Parental leave entitlements that provide you with options and flexibility Purchased leave, novated leasing, staff loan rates and moreIf this role sounds like it’s for you, we want to hear from you.
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