Tech Bar Analyst

1 month ago

Brisbane, Australia Bank of Queensland Full time

About the Role

This role will provide first level support to staff via the onsite Tech Bars in our Brisbane office. This includes responding to ‘walk up’ requests for support, telephone support, and responding to emails.

In addition Tech Bar staff form an integral part of the onsite support team at each office location and maintain equipment such as the monitors and cameras used at workstations.

Given this is an onsite support role, remote working is not possible and attendance at the office is required 100% of the time.

Additional tasks will include:

  • Action Incidents and Requests via our IT Service Management Tool
  • Level 1 Support for all End User devices and desk setup
  • Troubleshoot hardware and software issues
  • Assist with setting up and configuring devices
  • Troubleshoot and resolve problems within the MS 365 platform
  • Experience with packaging and deployment of Windows
  • Experience troubleshooting third party applications across the Modern Managed device environment
  • Exemplify the BOQ Group values of Spirited, Optimistic, Curious, Inclusive, Accountable and Lionhearted to contribute to the purpose of Building Social Capital through Banking.
  • Understand and comply with the Code of Conduct and any additional policies and procedures which apply to the role to ensure BOQ Group excels, complies with laws and regulations, and upholds their reputation.

About you

About you

  • Experience providing L1 Service Desk and Onsite Support.
  • Microsoft 365 experience (Azure Fundamentals Certification preferred) including Teams.
  • Strong people skills.
  • Demonstrate basic network troubleshooting skills.
  • Strong general troubleshooting skills.
  • Strong experience of customer service.
  • Understanding of IT Service Management processes and procedures.
  • Happy to work onsite in Brisbane supporting our internal teams.

About Us

BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.

Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.

BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

Since 2021, BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).

In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.

Our Benefits

• Flexible working arrangements
• Discounted financial products
• Salary sacrificing options
• Paid parental leave with no minimum
• Purchase annual leave
• Discounted private health insurance plan
• Employee Assistance Program (EAP)
• Access to employee network groups focused on First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers and accessibility
• BOQ Group is a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality Index

How to Apply

To apply for this role at #boqgroup #grouptech, follow the links or apply via our Careers Page. 

BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.

If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Please no agency applications.

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