Tech Support Specialist

3 weeks ago

Brisbane, Queensland, Australia Bank of Queensland Full time
About the Role

This is a dynamic and challenging opportunity for an experienced Tech Support Specialist to join our team in Brisbane. As part of our onsite support team, you will provide first level technical support to staff via our Tech Bars.

Responsibilities include responding to walk-up requests for support, telephone support, and email assistance. You will also maintain equipment such as monitors and cameras used at workstations and form an integral part of the onsite support team.

In addition to your technical skills, you will be required to possess excellent people skills and be able to effectively communicate with staff at all levels. This role requires 100% attendance at our Brisbane office.

Main Responsibilities:

  • Action Incidents and Requests via our IT Service Management Tool
  • Level 1 Support for all End User devices and desk setup
  • Troubleshoot hardware and software issues
  • Assist with setting up and configuring devices
  • Troubleshoot and resolve problems within the MS 365 platform
  • Experience with packaging and deployment of Windows
  • Experience troubleshooting third party applications across the Modern Managed device environment

About Us

Bank of Queensland (BOQ) is a leading financial institution that provides a genuine alternative to Australian financial services for customers and employees. Our unique group of challenger brands shares one goal – to build social capital through banking.

We foster a workspace that values and leverages difference and creates new possibilities, where our people feel confident to bring their best selves to work every day. We are committed to diversity and inclusion and celebrate, value, and include people of all backgrounds, gender, and expressions, sexualities, cultures, bodies, and abilities.

Benefits

We offer a range of benefits, including:

  • Flexible working arrangements
  • Discounted financial products
  • Salary sacrificing options
  • Paid parental leave with no minimum
  • Purchase annual leave
  • Discounted private health insurance plan
  • Employee Assistance Program (EAP)
  • Access to employee network groups focused on First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility

How to Apply

To apply for this exciting opportunity, follow the link provided or visit our Careers Page. BOQ Group is an equal opportunity employer and encourages Aboriginal and Torres Strait Islander People to apply. We welcome candidates from diverse backgrounds and are committed to providing a workplace that is inclusive and respectful of all individuals.

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