Customer Engagement Specialist

3 weeks ago

City of Perth, Australia Australia and New Zealand Banking Group Limited (ANZ) Full time

Customer Engagement Specialist

Customer Engagement Specialist

Req ID: Department: NBC Division: Australia Commercial Location: Adelaide or Perth

About the role

At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving the financial wellbeing and sustainability of our customers so they can achieve incredible things– whether they’re buying a home, building a business or saving for things big or small.

The purpose of this role is to connect with a high volume of new and existing ANZ customers to identify lending opportunities and provide working capital solutions to help start, run and grow their business.

This role is accountable for:

Actively pursuing existing small business customer leads

Providing high quality customer service and solutioning to a wide portfolio of small business customers

Applying a broad understanding of product application

Building and maintaining a strong internal network

Meeting and exceeding performance targets

Outbound leads-based calling to existing and new small business customers

Referrals to specialist teams

Role Location: Adelaide or Perth Australia

Role Type: Permanent

Schedule: Full Time

What will you bring?

To grow and be successful in the role, you will ideally bring the following:

Business Development: The activity of partnering with individuals and/or organisations to pursue strategic initiatives, relationships and/or opportunities to drive commercial value.

Customer Solutioning: Supporting customers by understanding their needs and informing them about relevant products or services, and/or providing considered options, that meet those needs.

Business Analysis: Translating business requirements into solutions by understanding needs, feasibility and impact.

Planning and Prioritisation: Planning and prioritising what needs to be done (including people, process and technology implications) in order to deliver upon customer/user needs and strategic priorities. This includes identifying, planning for, tracking and resolving dependencies.

Ability to investigate customer needs and pain points and make tailored recommendations.

Passion for helping business owners thrive.

Delivery Management: The practice of initiating, planning, executing, controlling, and embedding an initiative, product, program, campaign, process, procedure, or change to achieve a set of objectives or outcomes (for customers, employees, the organisation and/or the market). This includes identifying, tracking, resolving and managing dependencies.

Relationship Management: Building, maintaining and influencing relationships to achieve mutually beneficial outcomes.

You’re not expected to have % of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

Why join us?

There’s something special about being part of ANZ. From the moment you join us, you’re part of a team working towards a common goal: improving the financial wellbeing and sustainability of our millions of customers.

But it’s not just our customers who’ll feel your impact. You’ll feel it too. Because at ANZ, you’ll have the resources and community you need to take the next big step in your career, towards even bigger things in the future.

We offer a range of benefits tailored to the countries in which we operate including Health and Wellbeing programs and flexible working arrangements.

You’ll also enjoy working in a diverse and inclusive workplace where the different backgrounds, perspectives and life experiences of our people are celebrated. We encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.

Job Posting End Date

10/05/, 11.59pm, (Melbourne Australia)

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