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Assistant Manager

2 months ago

Newcastle, Australia MERCURE Full time
Job Description

Closer to home, and conveniently located in the beautiful Newcastle on NSW's coast, the Mercure Newcastle is looking for a Full Time Assistant Manager to join our team.


We are seeking an energetic and enthusiastic Assistant Manager to ensure the smooth and efficient running of the Hotel's operation with a high level of customer service provided at all times. 


What will you be doing?

  • Assist and oversee the day-to-day operations of the Front Office team and working closley with housekeeping, maintenance and Food & Beverage team
  • Supervise and monitor team members with true leadership ability that motivates the entire team.
  • Take initiative to ensure all interactions with our guests are positive and productive.  
  • Ensure the smooth and efficient running of the Hotel's operation in absence of the General Manager/Front Office Manager with a high level of customer service provided at all times.
  • Actively resolve complaints and challenges presented by guests/customers to reach a win-win situation.
  • Ensure there is management support and presence visible on Front Desk and in the lobby during key times throughout the day.  
  • Process and assist with check-in and check-out of guests when needed.
  • Respond to and coordinate emergency situations.
  • Assist with preparation and service of all-day dining orders and cafe orders and assist in the restaurant when needed.

 


Qualifications

Your experience and skills include:

  • Relevant experience in the hotel industry.
  • Strong working knowledge of Microsoft Outlook, Microsoft Office and Opera.
  • Guest obsessed focus 
  • Ability to navigate through change and provide quick thinking solutions should problems arise
  • Leadership qualities, with the ability to extend yourself to assisting your colleagues where needed, maintaining high levels of communication with other departments.
  • Clear and confident communication skills – both written and verbal
  • Hold a valid Responsible Service of Alcohol certificate.
  • Ability to work across a rotating roster incluiding mornings, evenings and weekends

 



Additional Information

What’s in it for you

  • An opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at Accor
  • Ability to really contribute and feel pride in knowing you have made a difference to the greater good of the Hotel Operation
  • Work alongside passionate industry professionals