Library Customer Service Officer

7 days ago

Sunshine, Australia Brimbank City Council Full time

Librarian Customer Service Officer - Programs

Permanent role

28 hours per week

Salary range: Band 4, $69,835.22 to $74,886.99 (per annum)

Required to work a minimum of one late shift per week and one Saturday each four weeks

About Brimbank Libraries

Are you passionate about connecting with the community and providing exceptional customer service? From helping someone to find their next book, to providing IT support and helping someone on a computer; for example, to planning and delivery a program which fosters a love for reading and creates positive learning and social connection outcomes, this could be the position for you.

Join us at Brimbank Libraries, a dynamic public library service in Melbourne’s western suburbs delivering a range of services and programs to the community to support lifelong learning, literacy and social connection.

About the role

Suitable for a team player who has the flexibility, skills, knowledge and a positive outcome driven approach to provide customer service, programs and resources that meet the needs and interests for all in the community.

This position provides an opportunity to undertake a variety of tasks to support Brimbank’s diverse community. From friendly and welcoming face to face customer service to helping to find information and learning resources, supporting the use of technology, assisting to find a great book or to program delivery.

Hours are spread across the week and include a late shift to 8pm and a one in four Saturday shift. Additional shifts including Sundays are available as overtime.

Staff are required to work across any of the library locations based at Deer Park, Keilor, St Albans, Sunshine and Sydenham.

Is this the role for you?

You are flexible and adaptable and thrive working in a dynamic environment with constant public contact with people from all backgrounds and age groups.

With a passion for connecting with the community, you will bring:

  • Flexibility, enthusiasm, and a positive attitude, with a commitment to providing friendly and welcoming customer service to a diverse community.
  • The ability to assist in the planning and delivery of activities for a diverse community
  • Excellent communication and interpersonal skills, with the ability to connect with community members from diverse backgrounds and stakeholders
  • Lifelong learner with the ability to learn new technologies to support the community, and a willingness to embrace and explore emerging technologies relevant to libraries.
  • Demonstrated positive attitude, excellent interpersonal skills, cultural sensitivity and a sense of humour and ability to lead staff and work well as part of a team
  • An ability to work independently and prioritise tasks
  • A passion for promoting literacy, and experience working in a culturally and linguistically diverse and busy environment

If this sounds like you, apply now to join our friendly and supportive team.

How to apply

All applications must respond to the key selection criteria as listed on the last page of the position description and be submitted within the indicated closing date of this advertisement.

Brimbank City Council embraces our diverse community and work environment and encourages applications from everyone including people of Aboriginal & Torres Strait Islander background, people of diverse sexual orientation and gender, people from culturally and linguistically diverse backgrounds, and people of varied age, ability, and faith. Council will give due consideration to any workplace adjustments to accommodate the needs of any prospective or existing staff member.

Brimbank City Council is a Child Safe organisation. Brimbank will implement all necessary measures to ensure a safe and supporting Council environment, which endeavours to promote child safe, child friendly practices.

Brimbank City Council Enterprise Agreement 9, EA9 2022

All successful candidates must have a Working with Children and undergo a Police check.

For further information contact Helen Doherty, Library Team Leader & Portfolio Lead on 9249 4657 or Kristin Zdravkovski, Library Service Development Coordinator on 9249 4173

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