Guest Relations Manager

1 week ago

Sydney, Australia Hilton Hotels Full time

JOB DESCRIPTION

Before you get started…Yes, we do have the BEST Team Member Travel Program with HUGE discounts on hotel rooms for our Team Members 

Why you’ll love working for Hilton 

  • Access to the world’s best Team Member Travel Program with highly discounted rates 

  • Discounts of up to 25-50% on products and services in participating Hilton outlets 

  • Comprehensive training and support for your new role 

  • Access to Hilton University training, offering more than 3000 learning programs 

  • Extensive range of career development opportunities 

What will you be doing? 

Leading the way with your passion for Hospitality and Customer Service you will be responsible for mentoring and coaching the team of Guest Service Agents. You will also manage the shift, ensuring check-in, check-out and related services are provided to guests with exceptional service.   

  • Assist the Assistant Front Office Manager with the management and support of daily Front Office Operations 

  • Manage and support the Front Office team, ensuring that brand standards are met and guest expectations are exceeded 

  • Handle guest requests, inquiries and complaints promptly 

  • Handle any management issues or emergencies that arise, record and resolve as necessary 

  • Maximise sales revenues through up-selling and marketing programs within the department 

  • Maintain knowledge of hotel products, services, policies and emergency procedures 

  • Ensure your team maintains a professional manner and are up to date with VIP guest movements, hotel events, local attractions and activities 

  • What are we looking for? 

    To be successful in this role, you should have a positive attitude and the following experience and skills: 


    • A minimum of 2 years of Front Office supervisory experience in the hotel, leisure, fast food and/or retail sector 

    • Fluent in the English language in order to communicate professionally with guests and team members, both in person and over the telephone 

    • Excellent leadership, inter-personal, training and development skills 

    • A passion for delivering exceptional guest experiences 

    • Computer literate  

    • Demonstrated ability to resolve problems and conflict, and work efficiently under pressure 

    • Well-presented, organised and calm personality 

Travel the world and grow your career with Hilton 

Hilton has been recognised as the Number 1 Great Place to Work® Institute in the World 

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