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Service Centre Customer Liaison

1 month ago

Alexandria, Australia CompNow Full time

About Compnow:

Compnow are a national privately owned technology company. We’re committed to being more than just an IT provider. We’re a partner that organisations can trust, rely on, and grow with. We believe that technology should empower you to achieve your full potential, and we’re here to make that happen. Whether you need a simple software update, a complex network architecture restructure, or an ongoing procurement partner – we have the expertise, experience, and passion to deliver the best IT solutions for you.

Why Compnow?

Every Voice Counts – When you join our team, your skills and ideas will be welcomed.

Be Remarkable – Your contribution is key to our success. You don’t stop growing, neither do we.

Do What’s Right – We make a point of keeping our skills current and increasing our impact.

Create Connections – Your manager acts as a mentor to help guide you and your career.

Our business rewards hard-work and initiative. We supply you with the building blocks you need to grow. Internal career opportunities are possible in the long term to grow with our company.

Perks and benefits:

  • A free day of leave on your birthday
  • Five weeks annual leave incentive
  • Employee discounts on IT Equipment
  • Employee discounts on accommodation in Bali, Indonesia
  • Training programs designed for you
  • Long term career pathways

What you’ll do?

The Service Centre Customer Liaison is the first point of contact for a variety of different callers and enquiries to the business. Working closely with the National Service Centre team and the NSW Service team to achieve service excellence via email, web live chat and phone calls.

  • Greet all visitors and callers that contact reception, assist them with general enquiries.
  • Direct all requests to the appropriate business area.
  • Assist the Service team with client engagement.
  • Enter leads and opportunities into our CRM system
  • Provide sales, service and marketing support and bookings

What you’ll bring?

  • Previous experience in a receptionist role or similar position. 
  • Strong administrative skills and an excellent communicator. 
  • Be extremely proactive and able to show initiative. 
  • Ability to multitask and manage competing priorities
  • Passion for the IT industry and a big team player. 

What else do you need to apply?

  • We want to learn more about you, therefore a relevant cover letter is required for your application to be considered
  • Start within a 4-week time frame, ideally
  • Travel on-site to our office in Alexandria.
  • Must be an Australian resident available to work full time without restrictions

Compnow will provide and require all successful applicants to complete a current National Police Check as well as a new or updated state-based Working With Children Check.

We are dedicated to a welcoming, inclusive and diverse workplace for everyone - built on merit, great work, ethics and character. And finally – have you made it this far and don’t meet every single requirement? Don’t count yourself out just yet – you may be exactly the person we are looking for and encourage your application.

All submissions will be treated with the strictest confidence. No phone, email, or agency requests. We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.

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