Hardware Support Engineer

2 months ago

Melbourne, Australia Firesoft People Full time

Hardware Support Engineer > based anywhere in Australia

Role -

As a Hardware Support Engineer, you will be a member of the Cloud Capacity Engineering Organization. The CCE Organization is responsible for Global hardware maintenance, repair, standards, architecture, and design.

What you get to do in this role -

  • Troubleshoot, diagnose, and coordinate repairs for complex hardware problems on enterprise-class servers and infrastructure.
  • Work closely with hardware vendors to understand and solve problems as needed
  • Work closely with your team and partner teams to help support the hardware break-fix process to overcome technical challenges
  • Document new processes and procedures as needed

To be successful in the role, we need someone who has -

  • 3+ years’ experience with Linux-based operating systems
  • 3+ years’ experience with enterprise-class server systems and out-of-band management devices
  • 3+ years’ experience with troubleshooting hardware such as NVMe, Motherboards, DIMM Modules, etc.
  • Basic understanding of technologies such as DNS, DHCP, TCP/IP, VLANS, SSH, SCP, PXE, Switching, Routing, etc.
  • Demonstrate the ability to drive complex problems to resolution
  • Excellent problem solving, conflict management, time management, and interpersonal skills required
  • Must be able to communicate at a level appropriate to the audience
  • Bachelor or equivalent experience in Computer Information Systems (CIS), Management Information Systems (MIS), or Computer Science (CS), or related field.
  • Experience using the ServiceNow platform preferred but not required
  • IRAP Certification
  • Strong HW breakfixes and Debugging experience

We provide competitive compensation, generous benefits and a professional atmosphere. This a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional career through working with some of the most advance technology and talented engineers in the business.

This role can be based anywhere in Australia this role also requires candidates to have Australian citizenship due to large programs of work with government clients.

Benefits:

  • Family Friendly and Flexible working arrangements - work here there or anywhere
  • Working on the most innovative project works
  • Personal development to enhance your career
  • Rewarding curiosity and collaboration

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