Hardware Asset Manager

2 months ago

Melbourne, Australia Fujitsu Full time

Location:
- Melbourne - Victoria- Date Published:
- 26-Jul-2023- Job Reference:
BH-148674

**Hardware Asset Manager**

**We are Fujitsu**
The Hardware Asset Manager will be responsible for Managing customer Hardware asset information in a Configuration Management Database. Managing Hardware assets through their asset lifecycle. Conducting analysis of Hardware information for accuracy and completeness. Generating scheduled monthly reports or unscheduled reports as required by stakeholders and Receive and process requests for asset information additions and changes and process accordingly.

**About the role**
- Maintain and support the asset records and information in the CMDB.
- Validate the accuracy and completeness of CMDB information using accuracy processes.
- Ensure all contract deliverables are met for assigned accounts.
- Ensure customer scheduled reporting is delivered on time.
- Analyse Hardware discovery information to identify areas of improvement.
- Represent SACM HW at customer meetings and address customer requests and concerns.
- Ensure all contract deliverables are met for assigned accounts.
- Ensure customer scheduled reporting is delivered on time.
- Action customer requests for CMDM updates and requests for information.

**About you**

**Experience**
- Over 1 year experience in a Hardware Asset Management role.
- Experience in information and financial reporting.
- Experience in request processing and queue management.
- Experience in contractual fulfillment, SLA attainment, and process compliance.
- Experience i working with Configuration Management Databases.

**Skills**
- Good verbal and written skills.
- Strong analytical and reasoning skills.
- Good organisational and time management skills.
- Strong customer management skills.
- Strong presentation and negotiation skills.

**Technical**
- Microsoft Excel for data analysis and reporting.
- Microsoft Word for writing documents and procedures.
- Microsoft Visio for preparation of flowcharts and diagrams.
- Microsoft PowerPoint for generation of presentations.
- ITIL certification at Foundation level, or basic working knowledge.
- Hardware asset management tools such as ServiceNow.

**Why Fujitsu?**
We are an organisation with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this
- **Be Completely You.**
- We put people first. We believe in the power of diversity to drive innovation and our Work180 accreditation, AWEI Gold Employer status and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
- We offer tailored career paths across our global organisation to support your professional and personal growth.
- Our customers trust us. We have an excellent reputation across the region and globally.
- Best in class reward and recognition programs - flexible work, volunteering leave and more.
- We live our values of aspiration, trust and empathy, all day, every day.

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