Technical Support Engineer
1 week ago
Melbourne, Australia
Home & Office Hybrid
Act as Staff Technical Support Engineer in rotation for 2 different areas within DWDM e2e project environment:
1. DWDM system engineer for our Test facility in Melbourne DWDM Care system engineer
2. DWDM system engineer for our Test facility in Melbourne
Act as DWDM system engineer to test already designed and build up DWDM rings in a test environment with the following activities:
Prepare the test documentation for the specific DWDM system Quality checks on the build system Commissioning of the DWDM system Loading the configuration files Testing/troubleshooting Final configuration settings Test documentation Customer presentation Proof Of Concept/Demo Handover for site deliveryCare services:
Act as customer’s interface for advanced Care service delivery and support, often in several areas/countries if requested. Work with large and / or complex projects or troubleshooting cases. Scope is often solution/system level.
Provide advanced technical support for queries (customer & internal), according to customer contract and internal support model. Leading role in complex troubleshooting cases, including 3rd party equipment and Multivendor Interfaces Responsible for meeting contracted response times. Responsible as technical customer contact Handles technical requests, provides understanding of customer’s network configuration, co-ordinates resolution delivery System tracing and protocol flow analysis, expert in utilizing troubleshooting tools Participate in 24X7 Oncall RosterGeneric knowledge and activities
Project management duties (e.g. planning of a subproject or special Care projects, technical manager substitute, managing subcontractors). Consultancy type of activities: Applies customer understanding in customer relationship building, opportunity identification Type testing in test bed and writing test cases based on feature requirements or functionalities Method of procedures for SW upgrades
Experience and Education
Professional Experience
Advanced Knowledge of Optical Transport Network. Advanced Knowledge of DWDM technologies/product Advanced Knowledge of ROADM/DWDM, OTN, GMPLS, WSON, SDH, Ethernet Layer2 & Layer3, PTN/MPLS-TP technologies Advanced Knowledge of System testing Advanced foundation-knowledge in Network Management System and OAM concept Advanced DCN design and deployment skills for Optical Transport Network Advanced Skills of Information seeking Knowledge of Industry transport products (at least product theory and implementation) Basic Knowledge of Project Management Fluent English, both written and spoken#LI-GA1
#LI-Hybrid
(Supplement No. 1 to Part 740, Title 15)
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