Customer Support Representative

1 week ago

Melbourne, Australia Data#3 Ltd Full time

Job Description

  • Join our high-performing team
  • Work for an Australian HRD Employer of Choice winner for 9 years in a row
  • Flexible working – Melbourne Southbank location

Who is Data#3?

Listed in 1997, Data#3 is now an ASX200 listed company reporting revenues of $2.5 billion in the 2023 financial year. Headquartered in Brisbane with more than 1,400 employees, it has facilities across 12 locations in Australia and Fiji.

Voted HRD's Employer of Choice for the last 9 years, Data#3's culture is built on five core values; Honesty, Excellence, Agility, Respect, and Teamwork (HEART) and these values are integral to the way Data#3 works internally and externally with our customer.

The Role

We are a highly successful, stable, and secure organisation looking to hire a Sales Support Administrator to join our brilliant Software Solutions team in Melbourne. This role will be offered on a permanent full-time basis.

This is a fast-paced role that will keep you on your toes with no two days the same, and the ability to work within a fun and dynamic team.

You will provide outstanding customer service and administrative & sales support to our Software Solutions customers and internal sales teams.

Day-to-day, you will: 

  • Communicate effectively by phone and email with a broad range of customers, internal sales teams and vendors.
  • Prepare quotes and process orders in an accurate and timely manner, working to strict SLAs.
  • Prepare excel reports for customers and management.
  • Customer portal pricing input and pricing maintenance.
  • Ensure up-to-date knowledge of software licensing.
  • Ensure customer and sales data is current and accurate.
  • Manage order ETAs and returns expeditiously.
  • Assist Account Executive/Managers with forecasting, account planning updates, and debtor management.
  • Maintain customer specific process and customer profiles and templates.
  • Escalate to Team Leader backorder and order fulfilment issues.

What we are looking for:

  • Experience working in hospitality, retail or a customer service background.
  • A strong verbal and written communicator, dealing professionally with both internal staff and external customers.
  • Excellent organisation skills and a high level of attention to detail.
  • Ability to prioritise tasks and time management skills to meet strict SLAs and deadlines.
  • Effective negotiation and problem resolution skills to achieve positive outcomes.
  • Ability to work in a team and also manage your own workload.
  • Someone who is motivated, proactive and has a positive attitude to their work, with the ability to pick up new information quickly.
  • Intermediate to advanced level of computer literacy, including experience with MS Office suite products, particularly Excel and Outlook.

Please note that Data#3 will request as part of the recruitment process, reference checks and verification of your right to work in Australia. You may also be required to undertake background checks and police checks for security clearance pertaining to specific job requirements.

Ref No: KAWI111777

Data#3 will request as part of the recruitment process reference checks and verification of your right to work in Australia. All final applicants for this position will be asked to consent to a police check. Please note that applicants with criminal records will not automatically be excluded from the recruitment process. Each application will be considered on its merits and inherent requirements of the role.

 

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