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Contact & Call Centre - JJ's Waste & Recycling

4 months ago

Eight Mile Plains, Australia JJ's Waste & Recycling Full time
  • Stable & Essential Industry | Attractive Remuneration - including Car Allowance
  • National family-owned and operated business with over 90 years-experience
  • Job Security | Full-time | Permanent | Progression | Growing Company

Everybody knows a JJ’s Truck when they see one . . . our iconic green and gold fleet head out rain or shine for collections in your area.

But did you know we have 23 divisions, 135 sites nationally, employ nearly 3000 people and operate a fleet of over 2300

We do more than collect the bin from your street we also; convert waste into clean energy, divert food waste from landfill and convert to compost, manufacture customised waste management equipment, asbestos removal, refine and recycle oil, manage and maintain our fleet inhouse and have our own bespoke technology systems.

Our teams include Drivers/Operators, Heavy Vehicle Mechanics, Customer Service, Operations, Finance, IT/Digital, Environment, Engineering, Industrial Chemists, Safety, Administration and much more . . .

With so much opportunity, what is your career path?

ABOUT THIS ROLE

As a JJ’s Client Liaison Specialist, you will be one of our National Client Services Team. 

This role as part of the National Client Services Team is to provide expert waste management advice and solutions to potential and existing clients to identify best practice waste management strategies directly relevant to the client’s needs. Interaction with JJ’s established National infrastructure allows an unmatched reach and access to proven initiatives to ensure customer satisfaction. 

The primary responsibility of this position is to assess and expand potential business opportunities within our existing client base as well as identifying prospective new clients to introduce to JJ’s Waste and Recycling. 

We are an essential services industry, offering stability to employees and reliability to our customers.

This position is a permanent, full-time Monday to Friday.

KEY RESPONSIBILITIES

  • Manage and efficiently action inbound customer calls and enquiries from major customers.
  • Provide professional customer service to both internal and external customers.
  • Active communication between National depots and Management.
  • Ability to prioritise and perform duties in a fast paced and varied role.
  • Proactively pursue new business in a structured, focussed & considered manner.
  • Minor contract negotiation and proposal presentation.
  • Developing and nurturing existing customers through the sales process including account development and commencement / implementation of Major and National Agreements.
  • Meeting and exceeding sales targets, KPIs and reporting each week.
  • Demonstrating a keen passion to drive the business forward and continuing to grow.
  • Develop and maintain a thorough understanding of the business.
  • Identify enhancement opportunities and suggest solutions for improvement.
  • Strive for improvement in operations whilst upholding a high level of safety at all times.

ABOUT YOU

  • Enjoy a challenge.
  • Be driven and ambitious by nature, you love the thrill of winning new business and nurturing customers.
  • Have strong verbal and written communication, presentation skills and be well-presented.
  • Demonstrate you are outgoing by nature; you enjoy meeting people and have a strong focus on customer service.
  • Have previous face-to-face selling experience (highly regarded).
  • Be motivated & love to work autonomously whilst enjoying being part of a larger team.
  • Have a strong attention to detail; you are thorough and methodical in your approach.
  • Have your own roadworthy vehicle and a valid Australian Drivers Licence.
  • Be dedicated and reliable; we are an essential services industry. 
  • Have well-developed people and relationship skills.

BENEFITS

We appreciate there is more to life than work, we provide a variety of work options to ensure the job gets done; with competitive remuneration and a range of benefits, regardless of your role or location including:

  • The stability of a national, Australian family owned and operated business with over 90 years’ experience.
  • Work/life balance.
  • Essential services industry – job stability.
  • Full-time, permanent role.
  • Attractive Salary + Super + Car Allowance.
  • Career development and growth opportunities. 
  • Introductory and ongoing training. 
  • Health-fund discounts.
  • Salary sacrificing and novated leasing (including tools-of-the-trade).
  • Banking partnerships – including financial, budgeting and mortgage advice.
  • Discounts at over 100 retailers (including groceries and fuel).
  • Car servicing, parts and accessories discounts – plus new car discounts.

NEXT STEPS

Interested applicants should APPLY NOW

Depending on the role, the recruitment process may vary slightly; this may include a phone interview, face-to-face interview, skills-based assessment, pre-employment medical and of course, an opportunity to meet the team.

To view our other vacancies or more information about the role go to: www.jjswaste.com.au/careers 

ABOUT THE COMPANY

Established in 1932, JJ’s Waste & Recycling (formerly J.J. Richards & Sons Pty Ltd) is Australia’s largest, family-owned and operated waste management company.

From humble beginnings as a small family business, our team has grown across Australia, NZ & the US, and we’re passionate about effective waste management.

With a dynamic attitude that values our people, their safety and the environment. We strive for an innovative, collaborative, and high-performance culture that celebrates the contribution of every employee. 

No agencies please, we’ve got this one covered Unsolicited communication will result in the forfeiture of any engagement or partnership.