Customer Support Coordinator

1 week ago


Western Suburbs, Australia Opal Full time

At Opal HealthCare, we know that companies don’t succeed, people do. 

Opal Healthcare is Australia’s largest residential aged care provider, with 100 Care Communities and over 12,000 team members nationwide. Our values of C ompassion, A ccountability, R espect and E xcellence are at the heart of everything we do.

About the role:

Based at Keilor East Manor Care Community in Western Suburbs Full time, Monday - Friday Experience in Sales/Administration roles desired Experience in Hotel / Duty or Property Management is welcome Management of customer enquiries, conduction of site tours Management of sales pipeline to improve conversion rates Implementing sales programs to improve uptake of additional services Monitoring service standards and customer feedback Reception and other administration duties where required Assisting with processing of fortnightly staff payroll if required Assistance with recruitment processes including drafting employment contracts Managing team rosters and timesheets if required

We work to provide opportunities for a rewarding and meaningful career, and we are always living and breathing our purpose to bring joy to those we care for. In joining Opal, you will have access to a range of benefits including:

Work/life balance – this role is rostered full time on weekdays from 9am-5pm Career Progression and Development Pathways – internal leadership courses, as pathways to leadership and management roles across all of Opal Ongoing growth and learning – gain access to the Opal Healthcare Academy Opal Scholarships for further study – you could be offered a package valued at up to $15,000 over a period of 3 years to elevate your career Employee Referral Program – earn bonuses for inviting your friends to work Employee Assistance Program – for when you need extra support 100 locations across Australia – if you need to relocate or wish to transfer between Care Communities for career progression, we can support you

Please note all applicants must be willing to complete a pre-employment medical, police clearance and NDIS worker’s clearance. 



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