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Customer Support
4 months ago
Permanent & full time role based in Paramatta, offering hybrid working and $95-97,500 + super
**Your new company**
An established and valued organisation that have a goal to be the best performing network in Australia. Servicing over 2.5 million homes with a focus on a clean and smarter future that promotes a greener footprint.
**Your new role**
- Provide timely and well-informed advice on matters across business processes and systems, such as SAP, Microsoft 365 and CRM platforms, including but not limited to level 1 support on system issues affecting our customers.
- Adopt new technology and contribute to the ongoing development of Customer Network Solutions’ technology strategy
- Identify opportunities for process improvement and make recommendations to enhance existing and new processes across the Customer Connection Teams with a focus on streamlining the process.
- Provide business support functions to inform, shape or proactive progress issues and undertake follow-up actions as required
- Coordinate administrative functions across the end-to-end connection process, always ensuring a seamless customer journey while protecting the company interests
- Deal with difficult customer situations and complex customer enquiries in a calm, professional and competent manner
- Collaborate to provide valuable customer and stakeholder service as well as regular teamwork across internal workgroups and external partners
- Perform all work competently and efficiently and promote a positive, customer-focused image of the organisation to customers.
**What you'll need to succeed**
- Inquisitive nature and driven to deliver results
- Gains clear agreement and commitment from others by persuading, convincing and negotiating.
- Ability to manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments.
- Efficient in problem-solving. Ability to use resources, knowledge and data information to analyse and find the solution that best resolves the problem.
- Flexible team player who thrives in environments requiring ability to effectively prioritise and juggle multiple concurrent projects.
- Results-driven achiever with exemplary planning and organisational skills, along with a high degree of detail orientation.
- Resourceful team player who excels at building trusting relationships with customers and colleagues.
- Must have highly effective written and oral communication skills with the ability to communicate with management, staff, and customers.
- Ability to meet deadlines by working both on your own and on projects as part of a team
**What you'll get in return**
You will join an established brand with strong values around working together, finding better ways to do things, safety, agility and accountability. You will be provided with structured and in depth training to support your success, in addition you will have a hybrid flexible working policy with 1-2 days WFH. A very competitive salary of $95-97,000 + 16.5% super and other incentives and recognition. Located in Parramatta, this is a great location and can start asap.
**What you need to do now**
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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