Home Lending Support Officer

2 months ago

Brisbane, Australia Auswide Bank Full time

About the Role
Due to our recent growth, we are seeking a Full Time Home Lending Support Officer, located in Brisbane City, to join our Home Loan & Broker Support Centre Team. This is a key role responsible for providing high quality, efficient customer service for the ongoing support, retention, and maintenance of the Bank’s existing home loan customers.

We find people who are confident and lively, that have an underlining caring attitude towards people, who are self-starters and can maintain a positive outlook are likely to excel in this role. 

Applicants should be able to demonstrate previous experience in customer service, home lending and/or Contact Centres. We will provide training and support to give you the right tools to be successful  If you are solution orientated and have a passion for helping people, this could be the perfect opportunity to join a regional Bank that places the customer at the centre of everything they do.

Key Responsibilities:

  • Manage both inbound and outbound telephone calls / electronic enquiries with the Bank’s valuable customers on matters associated with their Home Loans
  • Act as “Case Managers” for both the Bank and its customers to ensure a positive, efficient and effective resolution for all Home Loan maintenance enquiries and requests
  • Ensure timely and appropriate updates to customers regarding their home loan enquiries and maintenance requests, and take ownership if needed, ensure the appropriate outcomes are delivered as promised
  • Champion change and improvement across the customer’s home loan journey by acting as the “Voice of the Customer”

About You

As well as having strong written and verbal communication skills with the ability to have empathy to others, you will also need to:

  • Be willing to work within a team that has clear purpose within the Bank.
  • A self-motivated individual with positive energy levels.
  • Be enthusiastic to develop knowledge and apply to solving problems in a professional and positive manner and is known for accuracy with an attention to detail.
  • Can work autonomously within the guided principles and delegations.
  • The ability to develop effective Microsoft Office (including Excel, Word, and Outlook) and Core Banking systems knowledge (training will be provided).
  • Be resilient, patient and believe in what you do.

About Auswide Bank
Established in 1966, Auswide Bank’s mission has been to provide a genuine alternative to the big banks, putting customers at the centre of everything they do.

Now more than 55 years on, we continue to help everyday Australians achieve home ownership, create wealth and access banking and financial services they need to make life easier.

Through outstanding customer service and quality products, Auswide Bank has achieved a national presence, made possible by mutually beneficial partnerships and relationships, an online lending platform and our network of branches across Queensland. We know it’s the small things that make us different and are proud to offer award winning products, genuine customer service and a Queensland based contact centre.

We are an equal opportunity employer committed to reflecting the diversity of the communities in which we operate. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from different cultural backgrounds and people with disabilities.


About Our Benefits

  • (4) weeks annual leave plus (1) Wellness Day per financial quarter for all eligible staff
  • (2) Special Volunteer paid days per year for eligible staff who wish to volunteer and support the community
  • Paid Parental Leave for all eligible primary and secondary caregivers
  • Employee Assistance Program (EAP) and various Health & Wellbeing programs 
  • Bank Staff Share Plan options and Years of Service Recognition program
  • An extensive range of discounts and benefits associated with the Bank’s financial products 
  • Discounts with various business partners

How to apply
This exciting opportunity has become available at our Brisbane Corporate Office. If you are passionate about helping people, providing great customer service, are up for a challenge and have a desire to build your career with an Australian Bank that genuinely cares – then we encourage you to apply today

The successful candidate will be subject to satisfactory background checks including Criminal History, Bankruptcy, ASIC Banned & Disqualified Persons, and Employment Verification Checks.

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