Growth & Retention Lead

4 weeks ago

Sydney, Australia Intuit Full time

Company Overview

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Qualifications

ABOUT YOU

Commercially savvy - you have a proven track record of exceeding revenue targets in the 1:many customer success space Strategic thinker - you have strong business acumen, and can connect the dots between the customer success strategy with regional strategic priorities Operational excellence - you feel comfortable getting into the nitty-gritty of how we implement initiatives, and tweak processes to drive efficiencies Data driven - you are confident digging into the numbers to quantify ROI, articulate impact and identify focus areas for continuous improvement Influencer- you are a people person, and amplify our impact in collaboration with your peers and stakeholders Confident communicator - you will have excellent written and verbal communication skills including an ability to communicate complex issues simply

EXPERIENCE & QUALIFICATIONS

7+ years experience in a customer success or similar role, ideally in a SaaS organisation 3+ years experience in strategy development degree qualified such as MBA, preferably in a related field

OTHER INFORMATION

The role is Sydney based, aligned to our hybrid work policy

Responsibilities

Design and own the customer success retention and monetisation strategy, aligned to both the global Customer Success ‘growth and retention’ strategy, and the Intuit Australia and Global growth markets retention strategy Continuously improve existing initiatives to achieve retention and monetisation targets - including customer onboarding, cancellation saves, and AI driven upsell recommendations Ideate, design and run experiments to quantify the expected impact of proposed initiatives before formally launching them across the market Partner with Customer Experience Design to create the detailed design, playbook and implementation plan to enable execution of these strategic initiatives - the playbook would include an overview of the customer journey, process maps, resources needed to test/execute, measures of success etc. Programme manage the implementation of the strategy - whether that be delivered by our outsourced BPO partners, in-house team members or through digital interventions Establish the lagging and leading indicators to report on the success of our retention and monetisation strategy - and confidently present impact and insights to key stakeholders and leadership Manage cross-functional relationships across Product, Marketing, Analytics & Data Science to bring together a cohesive growth and retention plan for the local market Work with global peers and stakeholders in Canada, London, and USA markets to understand local priorities, share new ideas, experiments and successes - to support our ‘global by design’ principles Write business cases for tech investment to accelerate the roll out of AI and platform capabilities.

  • Team Manager Retention

    3 weeks ago

    Sydney, Australia AMP Full time

    Team Manager Retention If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy...

  • Team Manager Retention

    1 month ago

    Sydney, New South Wales, Australia AMP Full time

    Job Description If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into...

  • Team Co-ordinator Retention

    1 month ago

    Sydney, Australia AMP Limited Full time

    **The opportunity** The Team Coordinator is integral in ensuring the delivery of our service offering. The role will support the Senior Manager Retention to ensure that the team and individuals meet operational scorecard objectives and coordinate the workflow. Lending is responsible for AMP Bank’s practice/ broker finance, retail product manufacturing,...

  • Marketing Manager, AMP Bank

    1 month ago

    Sydney, Australia AMP Full time

    If you live in Australia or New Zealand, you’ve likely heard of AMP. But at a time when society is changing, we are too. We’re now a nimbler business with new leadership and thinking.  For us, these are exciting times. There’s a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something...

  • Team Co-ordinator Retention

    2 weeks ago

    Sydney, New South Wales, Australia AMP Limited Full time

    The opportunityThe Team Coordinator is integral in ensuring the delivery of our service offering. The role will support the Senior Manager Retention to ensure that the team and individuals meet operational scorecard objectives and coordinate the workflow. Lending is responsible for AMP Bank's practice/ broker finance, retail product manufacturing, lending...

  • Marketing Manager, Amp Bank

    1 week ago

    Sydney, Australia AMP Full time

    Marketing Manager, AMP Bank If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our...

  • Head of Business Partnering, Amp Bank

    2 weeks ago

    Sydney, New South Wales, Australia AMP Limited Full time

    The opportunityThe Head of Business Partnering, Bank role is to lead the Bank Finance team (direct and virtual) to manage the P&L and Balance sheet, provide analysis and insights on key financial KPIs, help drive performance of AMP Bank and oversee financial control, statutory and regulatory reporting for the Bank.The role engages closely with the Bank...

  • Amp Bank Customer Service Consultant Expression of

    2 weeks ago

    Sydney, New South Wales, Australia AMP Limited Full time

    The opportunityAMP Bank is a leading branchless digital bank which offers home lending and a full suite of everyday banking products to Australians.Our Customer Service Consultants are an integral part of the AMP Bank team and we are looking for individuals who are passionate about delivering on the AMP purpose of "helping people own tomorrow"Opportunities...

  • Marketing Manager, Business Growth

    2 weeks ago

    Sydney, New South Wales, Australia AMP Full time

    If you could create the best digital bank in Australia, what would it look like? How would it make life easier? And what would you do to create a 6-star customer experience? We're wondering the same thing. We're building something new We're building the new AMP Bank: a fully digital bank with new products, delivered via a mobile app with killer features, to...

  • Marketing Manager, Business Growth

    4 weeks ago

    Sydney, Australia AMP Full time

    If you could create the best digital bank in Australia, what would it look like? How would it make life easier? And what would you do to create a 6-star customer experience?  We’re wondering the same thing. We’re building something new We’re building the new AMP Bank: a fully digital bank with new products, delivered via a mobile app with killer...

  • Marketing Campaign Manager, Growth

    2 weeks ago

    Sydney, New South Wales, Australia AMP Full time

    If you could create the best digital bank in Australia, what would it look like? How would it make life easier? And what would you do to create a 6-star customer experience? We're wondering the same thing. We're building something new We're building the new AMP Bank: a fully digital bank with new products, delivered via a mobile app with killer features, to...

  • Marketing Campaign Manager, Growth

    4 weeks ago

    Sydney, Australia AMP Full time

    If you could create the best digital bank in Australia, what would it look like? How would it make life easier? And what would you do to create a 6-star customer experience?  We’re wondering the same thing. We’re building something new We’re building the new AMP Bank: a fully digital bank with new products, delivered via a mobile app with killer...

  • Growth & Retention Lead

    2 weeks ago

    Sydney, New South Wales, Australia eFinancialCareers Ltd. Full time

    Intuit is a mission-driven, global financial platform company that gives everyone the opportunity to prosper. We are using technology to build solutions to challenging financial problems for millions of people around the world.The Customer Success team delivers award winning service and support experiences to small business owners and accountants using our...

  • Marketing Campaign Manager, Growth

    4 weeks ago

    Sydney, Australia AMP Full time

    Marketing Campaign Manager, Growth If you could create the best digital bank in Australia, what would it look like? How would it make life easier? And what would you do to create a 6-star customer experience? We're wondering the same thing. **We're building something new** We're building the new AMP Bank: a fully digital bank with new products, delivered...

  • Growth & Retention Lead

    2 weeks ago

    Sydney, New South Wales, Australia Intuit Full time

    Company Overview Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new,...

  • Marketing Manager, Business Growth

    4 weeks ago

    Sydney, Australia AMP Full time

    Marketing Manager, Business Growth If you could create the best digital bank in Australia, what would it look like? How would it make life easier? And what would you do to create a 6-star customer experience? We're wondering the same thing. **We're building something new** We're building the new AMP Bank: a fully digital bank with new products, delivered...

  • Marketing Campaign Manager, Growth

    2 weeks ago

    Sydney, New South Wales, Australia AMP Full time

    Marketing Campaign Manager, GrowthIf you could create the best digital bank in Australia, what would it look like? How would it make life easier? And what would you do to create a 6-star customer experience?We're wondering the same thing.We're building something newWe're building the new AMP Bank: a fully digital bank with new products, delivered via a...

  • Marketing Manager

    1 month ago

    Sydney, Australia AMP Full time

    Marketing Manager - Bank Growth If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our...

  • Marketing Manager, Amp Bank

    2 weeks ago

    Sydney, Australia AMP Limited Full time

    If you live in Australia or New Zealand, you’ve likely heard of AMP. But at a time when society is changing, we are too. We’re now a nimbler business with new leadership and thinking. For us, these are exciting times. There’s a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even...

  • Marketing Manager, Business Growth

    2 weeks ago

    Sydney, New South Wales, Australia AMP Full time

    Marketing Manager, Business GrowthIf you could create the best digital bank in Australia, what would it look like? How would it make life easier? And what would you do to create a 6-star customer experience?We're wondering the same thing.We're building something newWe're building the new AMP Bank: a fully digital bank with new products, delivered via a...