Customer Support Coordinator

3 weeks ago

Melbourne, Australia New Markets Full time

Customer Support Coordinator (Pre-Site) - New Markets

Love Where You Work

Metricon Homes, Australia’s largest home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families.

Based in our fun, family environment Mount Waverley Head Office, work within the busy New Markets (Home Solution, ABC Homes, Conveyancing and MetInvest) Pre-Site Operational Customer Support team supporting our Home and Land customers through their pre build process. You will also work closely internally with Drafting, Estimating and Permits to get them to site.
Reporting to the Operations Manager, your responsibilities will include: Effectively manage your customer expectations and ensure they are aware on the status of their home during the pre-construction processDeliver exceptional customer service, build and maintain customer relationshipsContinuously providing updates to your customersMaintain a high degree of accuracy recording customer project detailsLiaising with drafting, estimating, studio and external suppliers and coordinate client variations when requiredEnsuring customer quality control through professional communications, maintaining data entry and executing report compilationConsistently develop thorough knowledge of Metricon products, services and processes in order to confidently interact with clients; andAssist with all Customer Support related tasks.
Metricon will offer you: Free parking onsite and just off the Monash Freeway on Blackburn Road, Mount WaverleyNo Two Days Are the Same in this roleProgress into the Knock Down Rebuild, Dual Occupancy, TownLiving or Everyone Homes pre-site teamBe supported by a Management Team that has a Culture Where You MatterOn-going learning and development opportunities to help build your skills and reach your potential - whether through nationally accredited courses, our highly engaging e-learning portal or other comprehensive training programsMetricon Homes – Australia's largest and #1 Home Builder for the 8th Consecutive YearWe promote mentoring and provide genuine opportunities for role progression, along with a competitive salary, and salary package opportunitiesAttractive housing discounts on our award-winning homesYou Matter Physical fitness, free flu vaccinations, nutrition and mental well being are just some of the programs we sponsor at Metricon to address your well being24/7 access to our LifeWorks confidential support program which includes coaching for success and navigating personal and work challenges; andExclusive access to building discounts, supplier / trade discounts, and retail discounts with big name brands through our rewards platform.
The successful candidate will have: Extensive experience within a Customer Service & Administrative capacityBe told you Deliver the Best Customer ExperienceAble to read plans and knowledge of contracts an advantageExperience in the building industry or having built your own home an advantage or supplier workExperience working in a time critical working environmentAbility to establish strong networks with internal and external stakeholdersHighly developed interpersonal communication skillsIntermediate skill level using Microsoft Office, experience in using a database systems is an added advantage; andA GREAT ATTITUDE

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