Coordinator Customer Support

3 days ago

Melbourne, Australia Textron Aviation Full time

**Coordinator Customer Support - Melbourne**

Textron Aviation has been inspiring the journey of flight for nine decades through the iconic and beloved Cessna and Beechcraft brands. We are passionate advocates of aviation, empowering people with the freedom of flight. As you join our legacy as a global leader in private aviation, you’ll have opportunities to try new fields, expand your skills and knowledge, stretch your abilities, and build your career. We provide a competitive and extensive total rewards package that includes pay and innovative benefits to support you and your family members - now and in the future, beginning day one. Your success is our success.

**Description**

This customer facing position is the primary point of contact for owners, operators and maintenance personnel requesting support for Textron Aviation aircraft. Support requests will include, but are not limited to, technical parts questions, quote, procurement, and ordering of spare parts. Works with other Textron Aviation organizations/functional areas to develop and maintain a relationship with current and prospective Customers.

Job Responsibilities:

- May be responsible for additional TAPD activities during off-shift coverage to include vendor expedites, factory expedites, and various other aspects of the business by coordinating closely with those TAPD areas upon their return.
- After hours monitoring of customer accounts for PAR status. Perform release verification per accounting flow chart.
- Help setup freight forwarder for international customers with customer account team.
- Responsible for training and guiding Sales Coordinators
- Coordinates tie-in between 1st shift and off shift coordinators to ensure AOG orders are being monitor and meeting shipping timeline.
- Review current training programs and process and work to improve and streamline process
- Provide daily activity report to the managers.
- Communicate/collaborate with the customer to identify and prioritize training needs.
- Provide quality standards training to employees.
- Identify and initiate training resulting from workmanship related issues.

**Qualifications**

Qualifications:

- Requires high school education or equivalent plus general knowledge of aircraft parts and blueprint reading.
- **5 years of relative aftermarket, customer service, or manufacturing experience required.**
- **Aircraft experience is beneficial.**
- **SAP experience preferred.**
- Ability to read, understand and analyze illustrated parts catalogs, overhaul manuals, and aircraft engine manuals.
- Must have a working knowledge of US export/import regulations and trade agreements.

**_The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified._**

**Recruiting Company**: Textron Aviation

**Primary Location**: Australia-Melbourne

**Job Function**: Product Support

**Schedule**: Full-time

**Job Level**: Individual Contributor

**Job Type**: Standard

**Shift**: First Shift

**Job Posting**: 06/24/2024, 9:54:06 PM

**Job Number**: 325065

  • Support Coordinator

    2 weeks ago

    Melbourne, Australia Recovery Plus Support Full time

    We are looking for an experienced customer service coordinator to be responsible for a team of representatives who will offer excellent customer service. You will ensure that the team is compliant with the policies and procedures of the organization and offer consistency in service delivery. You will oversee the work of every member of your team and assist...

  • Support Coordinator

    2 weeks ago

    Melbourne, Australia Sunflower Support Services Full time

    **ONLY APPLY IF YOU HAVE PREVIOUS EXPERIENCE IN DELIVERING SUPPORT COORDINATION** Sunflower Support Services is looking for an experienced Support Coordinator. Sunflower Support Services is an organization, providing mental health support to people with mental health and disabilities who need support with their daily activities. You get to choose the...

  • Support Coordinator

    1 week ago

    Melbourne, Victoria, Australia Sunflower Support Services Full time

    Sunflower Support Services is looking for an experienced Support Coordinator.Sunflower Support Services is an organization, providing mental health support to people with mental health and disabilities who need support with their daily activities.You get to choose the hours and days you wish to work and you decide on the caseload you are happy with. You also...

  • Case Manager

    3 weeks ago

    Melbourne, Australia SUPPORT NEST Full time

    **Job Description: Integrated Case Manager & Support Coordinator** **Company: SUPPORT NEST** **Location: Sunshine VIC 3020** **, Permanent** **Salary: $70,000 - $85,000 per year** **Ability to Commute/Relocate: Sunshine VIC 3020 (required)** **About SUPPORT NEST**: **SUPPORT NEST** is a visionary organization in Victoria, dedicated to providing...

  • Customer Support Coordinator

    2 months ago

    Melbourne, Australia CBRE Full time

    Posted- 31-Jul-2023- Service line- Advisory Segment- Role type- Full-time- Areas of Interest- Administrative, Customer Service, Facilities Management- Location(s)- Melbourne - Victoria - Australia**Entry level Facilities Administration support role** **Provide responsive customer service to stakeholders** **Melbourne | Land of the Wurundjeri people** Our...

  • Customer Support Coordinator

    1 week ago

    Melbourne, Victoria, Australia CBRE Full time

    Posted- 31-Jul-2023- Service line- Advisory Segment- Role type- Full-time- Areas of Interest- Administrative, Customer Service, Facilities Management- Location(s)- Melbourne - Victoria - AustraliaEntry level Facilities Administration support roleProvide responsive customer service to stakeholdersMelbourne | Land of the Wurundjeri peopleOur client is a...

  • Customer Support Coordinator

    1 week ago

    Melbourne, Victoria, Australia Greenfields Operations Full time

    Customer Support Coordinator (Pre-Site) - Greenfields OperationsLove Where You WorkMetricon Homes, Australia's largest home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families.Based in our fun, family environment Mount Waverley Head Office,...

  • Customer Support Coordinator

    1 week ago

    Melbourne, Victoria, Australia New Markets Full time

    Customer Support Coordinator (Pre-Site) - New MarketsLove Where You WorkMetricon Homes, Australia's largest home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families.Based in our fun, family environment Mount Waverley Head Office, work...

  • Ndis Support Coordinator

    3 weeks ago

    East Melbourne, Australia Advance Support Coordination Full time

    **NDIS Support Coordinator** At Advance Support Co we are passionate about providing exceptional support coordination services to our clients. We currently looking for an experienced support coordinator to join our team. You will be working with an existing caseload and really need to be able to hit the ground running. You may be someone looking for a a...

  • Ndis Support Coordinator

    4 weeks ago

    East Melbourne, Australia Advance Support Coordination Full time

    **NDIS Support Coordinator** At ASC we are a passionate about providing exceptional support coordination services to our clients. We currently have a fantastic opportunity for 2 Support Coordinators with similar values to join our team. You will be working with a manageable caseload of NDIS participants to support them to build capacity and implement...

  • Specialist Support Coordinator

    4 weeks ago

    West Melbourne, Australia Gateways Support Services Full time

    **Specialist Support Coordinator**: - Volunteer / Charity / Community - Support Services - VIC Other - Contract 8/2/2024 - West Melbourne location - 6 month contract opportunity - Generous hourly rate and salary packaging available - Bi-monthly external clinical supervision and training opportunities - West Melbourne location - 6 month contract...

  • Specialist Support Coordinator

    2 weeks ago

    West Melbourne, Australia Gateways Support Services Full time

    **Specialist Support Coordinator**: - Volunteer / Charity / Community - Support Services - VIC Other - Contract 23/2/2024 - West Melbourne location - 6 month contract opportunity - Generous hourly rate and salary packaging available - Bi-monthly external clinical supervision and training opportunities - West Melbourne location - 6 month contract...

  • Specialist Support Coordinator

    4 weeks ago

    West Melbourne, Australia Gateways Support Services Full time

    West Melbourne location - 6 month contract opportunity - Generous hourly rate and salary packaging available - Bi-monthly external clinical supervision and training opportunities - West Melbourne location - 6 month contract opportunity - Generous hourly rate and salary packaging available - Bi-monthly external clinical supervision and training...

  • Specialist Support Coordinator

    20 hours ago

    West Melbourne, Australia Gateways Support Services Full time

    West Melbourne location - 6 month contract opportunity - Generous hourly rate and salary packaging available - Bi-monthly external clinical supervision and training opportunities - West Melbourne location - 6 month contract opportunity - Generous hourly rate and salary packaging available - Bi-monthly external clinical supervision and training...

  • Specialist Support Coordinator

    1 week ago

    West Melbourne, Victoria, Australia Gateways Support Services Full time

    Specialist Support Coordinator: Volunteer / Charity / Community Support Services VIC Other Contract23/2/202 West Melbourne location 6 month contract opportunity Generous hourly rate and salary packaging available Bimonthly external clinical supervision and training opportunities West Melbourne location 6 month contract opportunity Generous hourly rate and...

  • Coordinator Customer Support

    22 hours ago

    Melbourne, Australia Textron Aviation Full time

    Coordinator Customer Support - Melbourne( Job Number: 325065)Textron Aviation has been inspiring the journey of flight for nine decades through the iconic and beloved Cessna and Beechcraft brands. We are passionate advocates of aviation, empowering people with the freedom of flight. As you join our legacy as a global leader in private aviation, you’ll...

  • Specialist Support Coordinator

    1 week ago

    West Melbourne, Victoria, Australia Gateways Support Services Full time

    West Melbourne location - 6 month contract opportunity Generous hourly rate and salary packaging available Bimonthly external clinical supervision and training opportunities West Melbourne location 6 month contract opportunity Generous hourly rate and salary packaging available Bimonthly external clinical supervision and training opportunitiesGateways...

  • Support Coordinator P/t

    2 months ago

    Melbourne, Australia Help at Hand Support Full time

    Flexible role - Help you grow - Support NDIS partcipants **Part time role - with the view to go full time** **About Help at Hand Support**: Help at Hand Support is a dedicated provider of Support Coordination services, committed to making a difference in the lives of NDIS participants across Victoria We are currently expanding our team and are seeking...

  • Ndis Case Manager

    3 weeks ago

    West Melbourne, Australia SUPPORT NEST Full time

    **Job Description: NDIS Case Manager & Support Coordinator** **Company: SUPPORT NEST** **Location: Sunshine VIC 3020** **, Permanent** **Salary: $70,000 - $85,000 per year** **Ability to Commute/Relocate: Sunshine VIC 3020 (required)** **About SUPPORT NEST**: **SUPPORT NEST** is a visionary organization in Victoria, dedicated to providing innovative...

  • Support Coordination Team Leader

    1 week ago

    Melbourne, Victoria, Australia Gateways Support Services Full time

    Attractive salary packaging and leave purchasing options available Free on site carparking- $49.07 per hour plus benefitsA fun, rewarding role with purpose:Gateways Support Services vision is to help provide support for children and adults with a disability and their families to maximise their quality of life.Our staff are made up of mountain bike riders,...