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Customer Service Team Leader

3 months ago

Campbellfield, Australia BlueScope Full time
Job Description

BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 14,000 people. We’re driven by innovation and are proud that the technologies in our products and brands, like COLORBOND® steel, inspire and protect everything from hospitals and bridges to stadiums and homes.

The opportunity

Are you seeking to take the next step in your career journey? Are you dedicated to inspiring and empowering your team to deliver excellence in every customer interaction? Look no further—this role might be for you.

Come and discover the opportunity to join the Customer Service team in our Fielders business as a Customer Service Team Leader in Campbellfield. Reporting to the Branch Manager, this is an exciting opportunity to work in a busy office environment, demonstrate your passion for exceptional customer service while leading a team.

As a Team Leader, you will lead a team of up to 5 Customer Service Representatives, fostering a high-performing team dedicated to exceeding customer expectations. Your expertise will bridge the gap between customer needs and business response, shaping your role as a valued team member.

We encourage applicants from different industries and backgrounds; no previous steel experience is required. You will champion exceptional service for our diverse homeowner and builder clientele. At our Campbellfield site, we supply a wide array of premium building products highly valued in the construction sector. From COLORBOND® steel roofing and wall cladding to rainwater goods, fascia & gutter systems, fencing, carports, patios, and structural solutions—we deliver quality.

Working Monday to Friday, this is a full-time permanent role.

What Will You Do?

Displaying high levels of initiative along with well-developed people management skills, administration, problem solving and time management abilities, you will undertake the following:

  • show a commitment to a strong positive team culture
  • identify opportunities for continuous improvement initiatives
  • ensure that daily interaction with customers is of a high standard
  • maintain and enhance relationships with internal and external customers
  • provide timely service to all customers, including quotes, order fulfillment and order management
  • coordinate orders and review availability of products, whilst supporting external sales teams and branches

More About You

As someone who is willing to jump in and help the team when and where the need arises, you will have:

  • a willingness to develop self and others
  • the ability to complete multiple tasks simultaneously
  • excellent negotiation and relationship-building skills
  • ability to resolve issues under pressure
  • team or people management experience
  • high attention to detail and accuracy

What’s in it for you

  • Full-time permanent position
  • Free secured parking onsite
  • Employee benefits with discounts on health and wellbeing products and services
  • Employee Assistance Program

If this opportunity aligns with your aspirations, we would love to hear from you.

Come and discover us at bluescope.com/life-at-bluescope/careers.

Together we can make a world of difference.

Applications close Friday 12 July 2024.  


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