Senior Service Desk Technician

1 month ago


Sydney, Australia Verra Mobility Full time

Who we are...

Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 red-light, speed, and school bus stop arm safety cameras across North America. We are also creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles. And we are a leading provider of connected systems, processing nearly 165 million transactions each year across 50+ individual tolling authorities. 

Culture 

Verra Mobility Corporation is a rapidly-growing, entrepreneurial company that operates with a people-first philosophy and approach. The company lives by its core values—Do What’s Right, Lead with Grace, Win Together, and Own It—in everything it does for its customers and team members. The company seeks to grow aggressively, both organically and through acquisition, to continue to be the undisputed market leader with these five core competencies: bias for action, customer focus, teamwork, drive for results, and commitment to excellence.

Essential Responsibilities:

Provide first and second level support for issues reported by Redflex Employees, Vendors, and automated monitoring. Service Request fulfilment, including but not limited to hardware/ software provisioning, and security administration. End to End accountability through the ownership of Incidents from initial report to resolution; as well as problem investigation and root cause identification. Administer the internal knowledgebase and ensure operational documentation, processes, and high-quality solutions are available to team members and Redflex Staff. Provide group and one on one training as part of onboarding new employees, or new systems.

Qualifications:

Degree/Diploma in business, information technology or related field, or equivalent experience. Experience with PowerShell, and automation tools Experience supporting Office 365, Microsoft Teams and AWS.  Experience ITIL service delivery and related Service Desk Tools (ServiceNow)

Verra Mobility Values

An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:

Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation. Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous. Lead with Grace. We express humility and compassion, and we are authentic and candid. Our employees demonstrate self-awareness, care for others, instill trust, and communicate effectively. Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.



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