Solutions Specialist

4 weeks ago

Parramatta, Australia Catholic Education Diocese of Parramatta Full time

** Full-time, temporary position (12 months)

** Please note to be considered for this position, you must possess full working rights within Australia.

The opportunity 

We are looking to onboard a talented Solutions Specialist with strong skills in the Microsoft 365 stack. This is a project-focused role, in which you will be collaborating with various teams to help deliver a major enterprise-wide MS Teams phone project. The role will also act as a point of escalation for the Tier 2 Support team for BAU tasks in the M365 environment.

In this role you’ll be responsible for 

  • Day-to-Day administration of the CSPD Microsoft M365 environment

  • Engaging with customers in workshops to gather requirements and provide solutions

  • Staying up-to-date with Azure, M365, and other Microsoft technologies, including maintaining relevant certifications in these disciplines

  • Enhancing learning features, integrations and collaboration capabilities within designated applications to meet organisational requirements to support learning and collaboration

  • Performing advanced system configuration and policy management to maintain secure, reliable, and well-architected platforms

  • Responding to support requests, collaborating with schools and the stakeholders to enable new functionalities

  • Mentoring team members, sharing knowledge and best practices to enhance overall team capability, collaborating with peers to promote effective service delivery

  • Maintaining clear and professional communication with stakeholders, providing regular updates on the progress of assigned tasks

We’re Interested In Hearing From People Who

Have solid hands-on experience in planning, designing, and deploying and maintaining Microsoft 365 based on best practices and industry standards and:

  • Are confident managing, administering and being liable for the RUN function of M365, and Azure platforms

  • Have solid hands-on experience with Active Directory / Entra ID Group Management/ Intune 

  • Are adept at collaborating with other stakeholders understanding their requirements, challenges, and goals to provide effective and secure cloud solutions

  • Have solid hands-on experience in providing Level 2 technical support and guidance in a similar large-scale organisation

  • Pride themselves in monitoring and optimising the performance, availability, and reliability of services ensuring business continuity

  • Are knowledgeable in assessing the efficiency and effectiveness of processes/systems to deliver current and future customer needs

  • Are constantly keeping up to date with the latest trends and developments in Microsoft 365 and cloud technologies

Skills/Qualifications 

  • Bachelor's degree in Computer Science or a related field 

  • Relevant certifications in Azure and M365 technologies are required

  • Previous experience working as a Microsoft Azure/M365 Specialist

  • 4+ years of experience with Azure, M365, Intune & Microsoft Online Technologies

  • Strong PowerShell scripting skills

  • Experience engaging with customers in workshops

We use a broad range of tools, languages, and frameworks. We don’t expect you to know them all, but experience or exposure with some of these (or equivalents) will set you up for success in this team:

  • M365 services and features, such as Exchange Online, Cloud Services, SharePoint Online, Teams, OneDrive, and Power Platform

  • PowerShell, Azure Logic App and Runbooks for M365, Azure management and configuration

  • Azure Cloud technologies 

  • Exposure to Google Workspace for Education

What’s in it for you?

  • Hybrid/Flexible working environment - work between your home and the office

  • Staff Discount on school fees if your child attends a CSPD school 

  • Wellbeing Programs

  • Supportive and collaborative culture

Interested?

Apply today

Catholic Schools Parramatta Diocese (CSPD) has more than 5000 passionate employees located across its 80 primary and secondary schools. Our aim is to transform the learning and unlock the full potential of each of our 43,500 students. 

This position involves working with children. The appointment of successful applicants will be subject to satisfactory employment screening for child-related employment including the completion of a National Police Check, retention of a valid Working with Children Check and adoption and compliance with CSPD’s Child Safeguarding Procedures and Code of Conduct When Working With Students and Children. For more information, please visit The Office of The Children’s Guardian here.

CSPD promotes the safety and wellbeing of Aboriginal and Torres Strait Islander peoples, and those from culturally and/or linguistically diverse backgrounds. We encourage applications from Aboriginal and Torres Strait Islander peoples, as well as people from culturally and/or linguistically diverse backgrounds.

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