Concierge Team Leader

4 weeks ago

Brisbane, Australia Hilton Hotels Full time

JOB DESCRIPTION

We are currently seeking a dynamic and experienced Concierge Team Leader to join our team. As the Concierge Team Leader, you will be responsible for assisting concierge management to oversee the daily operations of our concierge desk, ensuring that our guests receive exceptional service from arrival to departure. You will have opportunities to build extensive networks of contacts in and around Brisbane, including entertainment, dining, and tourism businesses.

Why you'll love working for Hilton

Unbeatable Team Member Travel Program: Enjoy exclusive, highly discounted rates on hotel rooms for Team Members and your Friends and Family.

Generous Discounts: Access savings on various products and services within Hilton outlets.

Comprehensive Training: Receive extensive training and unwavering support to excel in your new role.

Endless Learning: Access Hilton University training, offering over 3000 learning programs to foster your growth.

Limitless Opportunities: Explore a wide range of career development paths in the #1 Hospitality Company, as ranked by Great Place to Work.

What will I be doing?

As the Concierge Team Leader, you will play a key role in facilitate the seamless flow of guest experiences from arrival to departure. You will lead a skilled team, setting the standard for exceptional service at our concierge desk. Your responsibilities will include:

·         Assisting the Concierge manager to lead the team to deliver outstanding service to all our guests at all times and in all circumstances

·         Ensure all team are following all procedures for parking and moving vehicles in our care.

·         Provide leadership assistance, administrative support, while always demonstrating a hands-on approach within all aspects of operations

·         Ensure all team members are prepared and well-informed to deliver guests an exceptional experience from check-in through check-out 

·         Ensure that all Guest requests, inquiries and complaints are managed promptly and completely

·         Work closely with the Concierge management team to train, motivate and inspire members of our team, to assist them to reach their full potential 

·         Monitor Guest satisfaction reports and implement actions to improve results 

What are we looking for?

This position is for Australian residents only or applicants who have the legal right to work in Australia, visa sponsorship opportunities are not available. 

We are seeking individuals who share and embody our core values of Hospitality, Integrity Leadership, Teamwork, Ownership and Now. Along with:

·         Previous experience Leadership experience within the hotel, leisure or retail sector

·         Open Automatic and Manual Driver’s License

·         Fluent in the English language in order to communicate professionally with guests and team members, both in person and over the telephone 

·         Calm, efficient, and able to work well under pressure

·         Excellent inter-personal and communication skills

·         Excellent leadership and management skills

·         Passion for delivering exceptional guest experiences 

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

·         A minimum of 2 years of experience within the hotel, leisure, and/or retail sectors

Culture

At the heart of everything we do lies our vision: "to fill the earth with the light and warmth of hospitality." Our values are not just words on paper; they are the principles that guide our actions. It's our team's collective responsibility to live and breathe these values in every interaction.

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