Customer Service Specialist

3 days ago

Chullora, Australia BlueScope Full time
Job Description

BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 15,000 people. We’re driven by innovation and are proud that the technologies in our products and brands, like COLORBOND® steel, inspire and protect everything from hospitals and bridges to stadiums and homes.

The Opportunity

Come and discover the opportunity to join our Australian Steel Market business as a Customer Service Specialist in our Customer Service team based in Chullora. As someone who strives for service excellence, you will be the key customer representative to a dedicated portfolio of highly valued key customer accounts. Working closely with the Customer Service Manager – NSW, you’ll be providing leadership support, coaching and mentoring to the broader team of sales and account professionals. 

Your success in this role will grow from demonstrating expertise and professional knowledge, as you partner with internal departments to implement and deliver cost-effective and efficient supply chain solutions within the agreed market offers.

What Will You Do?

As a key contributor in the team, you’ll lead with enthusiasm, supporting the team to succeed. You’ll use your strong analytical skill set to make data-based insights, so that we can further partner with our customers in understanding their business needs and challenges, creating smart solutions together.

  • deliver a superior customer experience for your account portfolio
  • work with internal stakeholders to provide solutions and deliver product in line with customer business needs
  • undertake analysis projects to identify, monitor and analyse customer trends and commercial behaviours
  • coach and mentor the team to strengthen capability
  • lead improvements with our systems and processes, implementing changes for internal teams and customers

More About You

As an experienced customer service professional with sound exposure to managing client accounts, you will bring:

  • strong commitment to providing and fostering an exceptional customer experience
  • superior attention to detail with the ability to resolve issues and identify solutions
  • intermediate to advanced skills of MS Office, including MS Excel
  • the ability to work with ambiguity and constant change in a fast-paced environment
  • effective influencer who can grow and build strategic partnerships

Why BlueScope

As BlueScope continues to go from strength to strength, a career with us provides you with the opportunity to grow and be rewarded. At BlueScope, you will:

  • create and deliver innovative solutions that drive transformation in our business
  • make an impact that really does shape the world we live in
  • keep growing through continuous learning and development opportunities
  • enjoy the sense of belonging that comes from working with people who genuinely look out for one another

At BlueScope, our people are our strength, and we don’t say that lightly. We want our people to be successful, and to be safe. We offer work-life flexibility through our B-flex program and make sure our inclusive work environment welcomes people of all backgrounds. We’re passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal. And we’ll do this through Our Purpose: We create and inspire smart solutions in steel, to strengthen our communities for the future.

Come and discover us at bluescope.com/life-at-bluescope/careers.

Together we can make a world of difference.

Applications close Tuesday 16 July 2024. 


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