Customer Service Officer
1 week ago
Customer Service Officer
Job Details
Volkswagen Financial Services Australia is a leading provider of competitive finance and insurance products to over 1200 retailers across Australia representing automotive brands within the Volkswagen Group including: Audi, ŠKODA, Bentley, Porsche, Ducati and Lamborghini and outside the Volkswagen Group - Jaguar and Land Rover. Nobody does finance better than our team of experts ensuring a positive customer experience at all times.
We believe our employees are key to our success and offer career advancement to grow your career across various divisions.
Our people are recognised for their achievements and are offered promotional opportunities on a meritocracy basis within a collegiate environment and team culture.
Our EVP is testament to our continued commitment to retaining our staff and providing a fulfilling experience during their journey with
Volkswagen Financial Services Australia.
Your New Role:
Your responsibilities include the following but are not limited to:
- Take inbound queue calls from customers and provide high level of customer service whilst communicating in a professional and friendly manner
- Offer tailored solutions to remedy issues with accounts
- Dealing with correspondence and completing any customer requests for payout letters, statements, amortisation schedules and copy on contracts.
- Minimum two years' experience in high volume calls customer service with call centre experience
- Qualifications in Financial Services is preferable but not essential
- Exceptional phone manner written and verbal communication skills
- Motivation to learn new concepts with excellent time management
COVID-19 Vaccination Requirements
Volkswagen Financial Services requires all new employees to be fully vaccinated against COVID-19.
You will be expected to provide evidence of your vaccination status, or an acceptable medical exemption, as part of our recruitment process.
A full probity check will be required for this position
ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED - THANK YOU FOR YOUR APPLICATION AND INTEREST
NO AGENCIES PLEASE
Location
24 Muir Road Chullora 2190
Category
Permanent
Work Type
Full time
Applications Close On
09/01/2023 at 11:30 PM
Job Types:
Full-time, Permanent
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