Customer Service Officer

1 week ago


Chullora, New South Wales, Australia VW Finance Full time
We are currently looking for a Customer Service Officer to join the team on a permanent full-time role.

Reporting directly to the Customer Service Team Leader, this role is responsible for taking inbound customer calls and processing general requests about automotive finance products.


What you'll do

  • Take inbound queue calls from customers and providing high level of customer service
  • Communicate with customers in a professional and friendly manner
  • Offer tailored solutions to remedy problems with accounts
  • Process customer requests efficiently and in a timely manner
  • Process manual direct debits

What you'll bring

  • Minimum 2 years' experience in a customer service or inbound call centre role
  • Qualifications in Financial Services is preferable but not essential
  • Exceptional phone manner and able to deal with all types of personalities
  • High level of attention to details and accuracy while working under pressure.
  • Strong communication and interpersonal skills
  • Demonstrated ability to work in a team environment

Are you Driven by More?


When you join Volkswagen Financial Services Australia you become part of a professional and dynamic team structure that is the foundation for the company's current and future success.

You will also be offered a competitive salary, the chance to contribute to our success and the opportunity to grow your career within a global brand.

If you meet the above criteria and would like to join our team click APPLY NOW

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