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Customer Service

3 months ago

Coffs Harbour, Australia SULLIVAN NICOLAIDES PATHOLOGY Full time
  • Are you a people-focused individual interested in providing high-quality patient care and customer service?
  • Part-time opportunity with full training provided – be part of a stable, growing industry
  • Receive an attractive hourly rate, strong job security and a great range of additional benefits

Please note that this is NOT a Courier Driver position

About the Organisation

Sullivan Nicolaides Pathology is one of the largest pathology practices in Australia, providing comprehensive services to patients and doctors over a geographic area throughout Queensland and New South Wales and employing more than 3,000 people.

With many employees enjoying a 20+ tenure, Sullivan Nicolaides Pathology delivers on the promise of learning development and career progression.

Fostering a true culture of support, Sullivan Nicolaides Pathology maintains an open-door policy, with each employee playing a role in patient care driven to make sure a top-quality service is provided.

About the Opportunities

Sullivan Nicolaides Pathology is seeking expressions of interest for a part-time Reliever Pathology Specimen Collector to join their Pathology Collection team in the Coffs Harbour Collection Team. 

Hours are 07.00-17.00, with participation in the Saturday roster.

You will work a variety of shifts between 7:00 am and 5:00 pm, so an individual with the flexibility to work between these hours is a must for the successful candidate. Participation in a Saturday roster is a requirement for this position.

Your primary responsibility will be taking blood samples from patients and maintaining positive relationships with external clients, GPs, and Medical Centre staff.

Some of the more specific responsibilities of the position will be:

  • Treating our patients with care and compassion;
  • Receiving urine and faeces samples;
  • Recording patient information;
  • Completing online training via our eLearning training system; and
  • Liaising with referrers and ancillary services in a hospital setting.

About You

If you love dealing with people and have a background in customer service, retail, front-end reception, or any customer-facing position, this is the role for you

Successful candidates will embark on a comprehensive paid training course during their first twelve months of employment. Upon completion of training, candidates will receive an SNP training certificate.

The successful applicant must be meticulous, efficient, able to work alone or as part of a team and have a demonstrable history of attention to detail and customer service.

We are looking for someone who:

  • Is committed to patient care and provides excellent customer service
  • Enjoys variety within their role
  • Has a willingness to increase skill base as required
  • Can work effectively by themselves as well as with other team members.
  • Has the confidence to work independently
  • Displays efficient time management and problem-solving skills

Applicants must possess a current First Aid Certificate and computer skills. Experience in venipuncture is desirable. A reliable vehicle and a current driver’s licence are essential.

About the Benefits

Successful candidates will join a welcoming team of dedicated health professionals with a focus on patient care.

Staff members will be given a chance to develop their skills through ongoing training, providing an avenue for career development and advancement.

Sullivan Nicolaides Pathology offers the opportunity to be a part of a highly stable industry with significant ongoing growth.

An attractive hourly rate will be offered to each successful applicant. 

In addition, permanent employees enjoy the following benefits:

  • Fitness Passport – Staff can access discounted gym memberships at any gym they choose.
  • Parental and Adoption Leave- SNP staff receive 6 weeks of paid maternity and adoption leave as per E.B.A.
  • Staff Services Committee- provides functions and events for staff, fully funded by the Practice.
  • Employee Assistance Program- a free, confidential and voluntary counselling service provided as a resource to employees of Sullivan Nicolaides Pathology, as well as immediate family, with the aim of assisting with the resolution of personal and work-related problems that may affect the quality of life or work performance.
  • Private Health Insurance- Staff have access to discounted private health insurance through MBF, HCF and Medibank Private.
  • Pathology Services - staff and their immediate family (their children, partners and their parents) have access to bulk-billed Pathology Services.
  • X-Ray Services- staff and their immediate family (their children, partners and their parents) have access to bulk billed X-rays and other diagnostic imaging through Queensland X-Ray.
  • Smoke-Free Environment Policy- All SNP premises are smoke-free. There are no designated smoking areas on Sullivan Nicolaides Pathology. For those staff wanting to use nicotine replacement therapy in quitting, management provides a level of financial assistance towards the cost of nicotine replacement patches.

This is your chance to join a leading pathology company and enjoy outstanding benefits Don't miss out ‐ APPLY NOW